Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Training
Generic
April Rose Traya

April Rose Traya

Sponsor Donor Support Associate II
Quezon City, Metro Manila

Summary

Knowledgeable support known for providing exceptional support and ensuring smooth operations. Proficient in addressing Global Partners inquiries and resolving issues, contributing to the mission of the organization as a whole. Demonstrated effective problem-solving skills and strong communication abilities in previous roles.

Overview

10
10
years of professional experience
2
2
Certifications

Work History

Sponsor Donor Support Associate II

Compassion International Inc.
04.2023 - Current

Manages Mi3 cases from Global Partners

  • Receive, track, and manage Mi3 cases submitted by Global Partners, ensuring proper documentation and follow-up.
  • Coordinate with cross-functional teams, including Program and Partnership teams, and Church Partners, to gather necessary information and resolve cases.
  • Prioritize cases based on urgency and impact, ensuring that high-priority issues receive immediate attention.

Maintaining timely resolution to inquiries, incidents, and issues

  • Respond promptly to partner inquiries, incidents, and issues, ensuring clear and professional communication.
  • Monitor case progress and proactively follow up with relevant teams to prevent delays in resolution.
  • Analyze recurring issues to identify trends and propose process improvements that reduce future incidents.

Maintain good communication with neighbors, including Global Partners, other National Office staff, and Church Partners

  • Foster professional and collaborative relationships with global partners, ensuring smooth coordination and effective information exchange.
  • Act as a liaison between neighbors, facilitating timely responses to inquiries and requests.
  • Maintain open, clear, and respectful communication with neighbors to support teamwork and organizational goals.

PAYROLL SPECIALIST (EMPLOYEE'S BENEFITS)

LCG GROUP OF COMPANIES
10.2018 - 04.2023
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Managed and updated employee benefits information.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Prepare and process employees’ statutory benefits, such as SSS contributions, Pag-IBIG contributions, and PhilHealth.
  • Administer SSS and Pag-IBIG employee loans, ensuring accurate computation and timely deductions.
  • Manage SSS maternity benefits and other employee claims, assisting staff with application and processing.
  • Ensure accurate and timely submission of statutory reports to government agencies.
  • Maintain comprehensive and confidential records of employee benefits and loan statuses.
  • Generate reports for management and government compliance audits.
  • Advise employees on eligibility, procedures, and updates regarding statutory benefits.
  • Assisted in processing employees’ statutory contributions and benefits, including loans and maternity claims.
  • Verified payroll data and deductions for compliance with SSS, Pag-IBIG, and PhilHealth regulations.
  • Responded to employee inquiries regarding benefits, contributions, and loan repayments.
  • Supported HR team in filing and maintaining accurate employee benefit records. Create vouchers for salary deductions such as loans, and other authorized deductions.
  • Bill and reconcile payments for employees prior to resignation, ensuring accurate final settlement.
  • With approximately 1,300 employees.

OFFICE PERSONNEL

RAP HOLDING CORPORATION
07.2016 - 04.2018
  • Prepare and process employees’ statutory benefits, including SSS, Pag-IBIG, and PhilHealth contributions.
  • Administer SSS and Pag-IBIG employee loans, including accurate computation and timely deduction from salaries.
  • Manage SSS maternity benefits and other employee claims, assisting staff with applications and processing.
  • Ensure timely submission of statutory reports to government agencies and maintain compliance with labor regulations.
  • Maintain accurate and confidential records of employee benefits, loans, and reconciliations.
  • Provide guidance to employees on eligibility, procedures, and updates regarding statutory benefits.
  • Record monthly sales.
  • Prepare check for payments to suppliers.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • With approximately 100 employees.

CREDIT AND COLLECTION OFFICER

The Live Giving Product & Specialty
01.2016 - 06.2016
  • Monitor accounts and payments.
  • Collaborated with the sales team to address potential credit risks proactively and protect revenue streams.
  • Increased efficiency in the collections process through regular monitoring and analysis of outstanding accounts.

Education

Bachelor of Science - Business Administration Major in Financial Management

Tagoloan Community College
Tagoloan, Misamis Oriental
04.2001 -

Bugo National High School - undefined

Bugo National High School
Cagayan de Oro
01.2011

Casinglot Elementary School - undefined

Casinglot Elementary School
Tagoloan, Misamis Oriental
01.2007

Vocational - Bookkeeping NC III

Cagayan De Oro School of Arts And Trades
Bugo, Cagayan De Oro City
04.2001 -

Skills

Microsoft office

Time management

Excellent communication

Decision-making

Effective communication

Attention to detail

Team collaboration

Record keeping

Priority Setting

Data reconciliation

Employee file maintenance

Employee relations

Payroll administration experience

Analytical skills

Benefits administration

Account balancing

Additional Information

- Actively involved in Mission and Medical Ministry and currently serving as one of the leads in the Philippines.

- Social Media Lead for a local church, managing online presence, content strategy, and community engagement.

- Previously volunteering as a Youth Leader and Project Committee Member of one of the Church Partners of Compassion.

- A former Compassion participant.

Certification

Bookkeeping National Certificate Level III

Timeline

Sponsor Donor Support Associate II

Compassion International Inc.
04.2023 - Current

PAYROLL SPECIALIST (EMPLOYEE'S BENEFITS)

LCG GROUP OF COMPANIES
10.2018 - 04.2023

Bookkeeping National Certificate Level III

09-2018

Civil Service (Career Service Professional Examination)

08-2018

OFFICE PERSONNEL

RAP HOLDING CORPORATION
07.2016 - 04.2018

CREDIT AND COLLECTION OFFICER

The Live Giving Product & Specialty
01.2016 - 06.2016

Bachelor of Science - Business Administration Major in Financial Management

Tagoloan Community College
04.2001 -

Vocational - Bookkeeping NC III

Cagayan De Oro School of Arts And Trades
04.2001 -

Bugo National High School - undefined

Bugo National High School

Casinglot Elementary School - undefined

Casinglot Elementary School

Training

Credit Investigation and Appraisal Department, Philippine National Bank, Lapasan, Cagayan de Oro City, 9000, 2014-11-01, 2015-01-01

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April Rose TrayaSponsor Donor Support Associate II