April Rose Santiago
Summary
Talented Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
FiberHome Telecommunication Technologies Co.
03.2021 - 06.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained database systems to track and analyze operational data.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Digital Illustrator
Simpsons and Team
04.2018 - 09.2020
- Applied color theory and lighting techniques in drawings and illustrations to add excitement, focus, and depth.
- Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.
- Used Adobe Software to create computer-generated effects and textures.
- Provided first-rate hand-drawn illustration for customers
- Developed complex illustrative designs using customer specifications, company standards and mathematical formulas to produce results that met customer parameters.
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Technological University of The Philippines
San Marcelino St, Ayala Blvd, Ermita, Manila, 10004.2020
Skills
- Effective Customer Service
- Coaching and Mentoring
- Continuous Improvement Strategies
- Heavy Machinery Operation
- Facility Policies and Procedures
- Visualization and Representation
- Conflict Resolution
- Collaboration Skills
- Accuracy Verification
- Project Planning and Reporting
- Critical and Creative Thinking
- Eager to Learn
Certification
- Certified Team Leader of FiberHome Telecommunication Technologies Co. - 2021-2023
Cubing, Keyboard, Sewing, Cooking
I play a lot of puzzles like Rubik's Cube, and practise on my sewing and musical skills on my free time.
Languages
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader
FiberHome Telecommunication Technologies Co.
03.2021 - 06.2023
Digital Illustrator
Simpsons and Team
04.2018 - 09.2020
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Technological University of The Philippines
- Certified Team Leader of FiberHome Telecommunication Technologies Co. - 2021-2023
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