April Rose M. Cawit
Team Lead, Client Services
Consolacion
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Team Lead, Client Services
Dynata Philippines (Formerly SSI)
04.2022 - Current
- Oversee project management for individual and team projects, ensuring client satisfaction with market research data delivery
- Manage custom projects, report performance indicators, provide training, oversee staff administration, and maintain effective communication in collaborative team environment.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
Senior Project Manager
Dynata Philippines (Formerly SSI)
04.2018 - 04.2022
- Collaborate on client projects, ensuring adherence to timelines and requirements
- Manage project kick-off, review specifications, and adjust questionnaires
- Verify screening criteria, and quotas, and coordinate tasks with teams and suppliers for successful project completion, offering guidance based on expertise and producing reliable results independently.
Project Manager II
Survey Sampling Inc. (Formerly Opinionology Philippines)
01.2010 - 04.2018
- Ensure project success by overseeing objectives, maintaining quality control, and communicating progress, risks, and expectations to clients
- Manage client and vendor relations, ensuring timely delivery of high-quality data files and coordinating with departments for online survey projects, including daily reports, quota management, sample assessment, feasibility testing, and invoicing processes.
- Established effective communication among team members for enhanced collaboration and successful project completion
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
Project Management Supervisor/ Quality Assurance Supervisor
Opinionoloy Philippines (Formerly Western Wats Philippines)
04.2007 - 01.2010
- Managed phone-based projects including monitoring actual calls to ensure quality, aligning specifications with client expectations, scheduling work, and supervising interviewers to ensure quality results
- Coordinated with clients and teams, monitored project specs, and administered performance management to improve quality assurance.
Market Researcher/ Phone Center Interviewer
Western Wats Philippines
09.2003 - 04.2007
- Collected responses from US consumers and professionals through telephone surveys, covering topics like concept testing, satisfaction measurement, market segmentation, and product development across various industries
Part Owner
BM Construction and General Services
05.2002 - 06.2003
Executive Administrative Assistant
BM Construction and General Services
06.2000 - 05.2002
- Managed office operations, serving as both bookkeeper and administrator, overseeing day-to-day tasks, scheduling meetings, and providing accounting support
- Played a key role in decision-making, acted as a liaison, and participated in establishing company policies
- Reported directly to the General Manager, handling payroll, banking activities, and maintaining accounting records.
Accounts Receivable Clerk
Pacific Traders and Manufacturing Corporation
02.1999 - 06.2000
- Managed an up-to-date billing system, handling invoicing, account reconciliations, and monitoring customer accounts for irregularities
- Maintained AR customer files, processed cash receipts and payments, reconciled bank accounts, and generated financial statements
- Provided administrative support, collected revenue from delinquent accounts, and reported directly to the Chief Accountant.
Education
Bachelor of Science in Accountancy -
University of San Carlos
Cebu City, Cebu 06.1994 - 03.1998
Skills
Can perform under pressure
Can execute a task within short time
Fast learnerStress ToleranceProblem-Solving
Daily workflow improvement
Supervision and leadership
Organization
Team Management
Multitasking
Teamwork and Collaboration
Customer Service
Flexible and Adaptable
Certification
Certificate in Professional Education, Cebu Technological University, MJ Cuenco Ave, Cebu City, Cebu, 6000, Philippines, 11/2013
Weaknesses
Compromising with working hour for generating desired result.
References
Will be furnished on request
Timeline
Team Lead, Client Services
Dynata Philippines (Formerly SSI)
04.2022 - Current
Senior Project Manager
Dynata Philippines (Formerly SSI)
04.2018 - 04.2022
Project Manager II
Survey Sampling Inc. (Formerly Opinionology Philippines)
01.2010 - 04.2018
Project Management Supervisor/ Quality Assurance Supervisor
Opinionoloy Philippines (Formerly Western Wats Philippines)
04.2007 - 01.2010
Market Researcher/ Phone Center Interviewer
Western Wats Philippines
09.2003 - 04.2007
Part Owner
BM Construction and General Services
05.2002 - 06.2003
Executive Administrative Assistant
BM Construction and General Services
06.2000 - 05.2002
Accounts Receivable Clerk
Pacific Traders and Manufacturing Corporation
02.1999 - 06.2000
Bachelor of Science in Accountancy -
University of San Carlos
06.1994 - 03.1998