Summary
Overview
Work History
Education
Skills
Certification
Weaknesses
References
Timeline
Generic
April Rose M. Cawit

April Rose M. Cawit

Team Lead, Client Services
Consolacion

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Team Lead, Client Services

Dynata Philippines (Formerly SSI)
04.2022 - Current
  • Oversee project management for individual and team projects, ensuring client satisfaction with market research data delivery
  • Manage custom projects, report performance indicators, provide training, oversee staff administration, and maintain effective communication in collaborative team environment.
  • Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills

Senior Project Manager

Dynata Philippines (Formerly SSI)
04.2018 - 04.2022
    • Collaborate on client projects, ensuring adherence to timelines and requirements
    • Manage project kick-off, review specifications, and adjust questionnaires
    • Verify screening criteria, and quotas, and coordinate tasks with teams and suppliers for successful project completion, offering guidance based on expertise and producing reliable results independently.

Project Manager II

Survey Sampling Inc. (Formerly Opinionology Philippines)
01.2010 - 04.2018
  • Ensure project success by overseeing objectives, maintaining quality control, and communicating progress, risks, and expectations to clients
  • Manage client and vendor relations, ensuring timely delivery of high-quality data files and coordinating with departments for online survey projects, including daily reports, quota management, sample assessment, feasibility testing, and invoicing processes.
  • Established effective communication among team members for enhanced collaboration and successful project completion
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals

Project Management Supervisor/ Quality Assurance Supervisor

Opinionoloy Philippines (Formerly Western Wats Philippines)
04.2007 - 01.2010
  • Managed phone-based projects including monitoring actual calls to ensure quality, aligning specifications with client expectations, scheduling work, and supervising interviewers to ensure quality results
  • Coordinated with clients and teams, monitored project specs, and administered performance management to improve quality assurance.

Market Researcher/ Phone Center Interviewer

Western Wats Philippines
09.2003 - 04.2007
  • Collected responses from US consumers and professionals through telephone surveys, covering topics like concept testing, satisfaction measurement, market segmentation, and product development across various industries

Part Owner

BM Construction and General Services
05.2002 - 06.2003

Executive Administrative Assistant

BM Construction and General Services
06.2000 - 05.2002
  • Managed office operations, serving as both bookkeeper and administrator, overseeing day-to-day tasks, scheduling meetings, and providing accounting support
  • Played a key role in decision-making, acted as a liaison, and participated in establishing company policies
  • Reported directly to the General Manager, handling payroll, banking activities, and maintaining accounting records.

Accounts Receivable Clerk

Pacific Traders and Manufacturing Corporation
02.1999 - 06.2000
  • Managed an up-to-date billing system, handling invoicing, account reconciliations, and monitoring customer accounts for irregularities
  • Maintained AR customer files, processed cash receipts and payments, reconciled bank accounts, and generated financial statements
  • Provided administrative support, collected revenue from delinquent accounts, and reported directly to the Chief Accountant.

Education

Bachelor of Science in Accountancy -

University of San Carlos
Cebu City, Cebu
06.1994 - 03.1998

Skills

Can perform under pressureundefined

Certification

Certificate in Professional Education, Cebu Technological University, MJ Cuenco Ave, Cebu City, Cebu, 6000, Philippines, 11/2013

Weaknesses

Compromising with working hour for generating desired result.

References

Will be furnished on request

Timeline

Team Lead, Client Services

Dynata Philippines (Formerly SSI)
04.2022 - Current

Senior Project Manager

Dynata Philippines (Formerly SSI)
04.2018 - 04.2022

Project Manager II

Survey Sampling Inc. (Formerly Opinionology Philippines)
01.2010 - 04.2018

Project Management Supervisor/ Quality Assurance Supervisor

Opinionoloy Philippines (Formerly Western Wats Philippines)
04.2007 - 01.2010

Market Researcher/ Phone Center Interviewer

Western Wats Philippines
09.2003 - 04.2007

Part Owner

BM Construction and General Services
05.2002 - 06.2003

Executive Administrative Assistant

BM Construction and General Services
06.2000 - 05.2002

Accounts Receivable Clerk

Pacific Traders and Manufacturing Corporation
02.1999 - 06.2000

Bachelor of Science in Accountancy -

University of San Carlos
06.1994 - 03.1998

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April Rose M. CawitTeam Lead, Client Services