Google Workspace
April Rose Malisua
Executive Assistant || Operations Specialist
Bacolod City
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant
Upwork-Freelance
11.2021 - Current
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted development and implementation of new administrative procedures.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Operations Associate
Kea LLC
07.2021 - Current
- Collaborated with peers and other business areas to leverage best practices.
- Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased customer service success rates by quickly resolving issues.
Team Leader Intern
Concentrix Philippine Services
03.2017 - 01.2023
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Executed marketing plans to support new product launches and promotions.
- Analyzed customer feedback and identified areas for improvement.
- Supported client acquisition strategies with pipeline management and lead qualification.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
Bachelor of Science - Business Administration
Carlos Hilado Memorial State College
Bacolod City, Philippines 06.2010 - 11.2012
Skills
Spreadsheet management
undefinedSoftware
Microsoft Office
Microsoft Outlook
Gmail
Dropbox
Slack
Calendly
Google Calendar
Timeline
Administrative Assistant
Upwork-Freelance
11.2021 - Current
Operations Associate
Kea LLC
07.2021 - Current
Team Leader Intern
Concentrix Philippine Services
03.2017 - 01.2023
Bachelor of Science - Business Administration
Carlos Hilado Memorial State College
06.2010 - 11.2012
Similar Profiles
YE THIHAYE THIHA
Junior UI Developer at Freelance on UpworkJunior UI Developer at Freelance on Upwork
Tshivhidzo MbedziTshivhidzo Mbedzi
Junior IT Support Intern at Freelance / Remote Work (Upwork & Fiverr)Junior IT Support Intern at Freelance / Remote Work (Upwork & Fiverr)
Atsoutse Pascal AmetonouAtsoutse Pascal Ametonou
Microsoft 365 Admin Support at Freelance / Upwork / MicrosoftMicrosoft 365 Admin Support at Freelance / Upwork / Microsoft