Google Workspace
April Rose Malisua
Executive Assistant || Operations Specialist
Bacolod City
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant
Upwork-Freelance
11.2021 - Current
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted development and implementation of new administrative procedures.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Operations Associate
Kea LLC
07.2021 - Current
- Collaborated with peers and other business areas to leverage best practices.
- Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Increased customer service success rates by quickly resolving issues.
Team Leader Intern
Concentrix Philippine Services
03.2017 - 01.2023
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Executed marketing plans to support new product launches and promotions.
- Analyzed customer feedback and identified areas for improvement.
- Supported client acquisition strategies with pipeline management and lead qualification.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
Bachelor of Science - Business Administration
Carlos Hilado Memorial State College
Bacolod City, Philippines 06.2010 - 11.2012
Skills
Spreadsheet management
Process optimization
Marketing
Quality assurance
Customer and client relations
Scheduling
Business administration
Software
Microsoft Office
Microsoft Outlook
Gmail
Dropbox
Slack
Calendly
Google Calendar
Timeline
Administrative Assistant
Upwork-Freelance
11.2021 - Current
Operations Associate
Kea LLC
07.2021 - Current
Team Leader Intern
Concentrix Philippine Services
03.2017 - 01.2023
Bachelor of Science - Business Administration
Carlos Hilado Memorial State College
06.2010 - 11.2012