APRIL ROSE LATIGAY
Bacolod City, Province Of Negros Occidental
Summary
Dynamic customer service representative with a proven track record in resolving inquiries and training staff. Committed to enhancing customer satisfaction and building lasting relationships.
Enthusiastic customer service representative known for exceptional relationship-building and critical thinking skills. Proven ability to manage high-stress situations while delivering outstanding service and training capabilities.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Transcom Bacolod
Bacolod City, Province Of Negros Occidental, Philippines
11.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining excellent service quality standards.
- Trained new staff on company protocols and customer service best practices.
- Documented customer interactions accurately in CRM system for future reference.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Panasiatic Solutions
Bacolod City, Province Of Negros Occidental, Philippines
11.2021 - 05.2022
- Collaborated with team to streamline processes, enhancing overall efficiency.
- Handled escalated issues diplomatically, ensuring satisfactory resolutions for customers.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Implemented feedback mechanisms to gather customer insights and enhance service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Associate
Sum-ag Mansfort Merchandise
Sum-ag Bacolod City
10.2013 - 01.2017
- Provided exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Operated point-of-sale systems efficiently, processing transactions and maintaining cash register accuracy.
- Trained new sales associates on product knowledge and effective sales techniques to boost team performance.
Education
Associate of Information System
Bacolod City College
Bacolod City, Province Of Negros Occidental, Philippines04-2013
High School Diploma -
Sum-ag National High School
Bacolod City, Philippines03-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relationship management (CRM)
- Building rapport
- Product sales
- Sales expertise
- Service upselling
Timeline
Customer Service Representative
Transcom Bacolod
11.2022 - Current
Customer Service Representative
Panasiatic Solutions
11.2021 - 05.2022
Sales Associate
Sum-ag Mansfort Merchandise
10.2013 - 01.2017
Associate of Information System
Bacolod City College
High School Diploma -
Sum-ag National High School