Hi, I’m
APRIL ROSE GUTIERREZ
CONSOLACION
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
14
years of post-secondary education
Work History
Poppo Live Consolacion
Live Streaming Agent
08.2022 - Current
Job overview
- Invites new host, guide them on how to o their task daily.
- Motivate them to be responsible on their live stream specially the hours task
- Responsible for program hosting and manage live streaming and monitor its effectiveness
- Drive traffic and engagement through interacting with viewers to support the streamer to earn gifts.
Q&T MarketingCebu City
Quality Analyst
06.2016 - 11.2016
Job overview
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Defined and implemented quality initiatives to reduce risk.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Addressed non-conformance issues, pausing production to correct errors.
- Created and revised procedures, checklists and job aids to reduce errors.
- Edited, proofed and critiqued internal documents to improve clarity.
- Analyzed quality and performance data to support operational decision-making.
The Exquisite CompanyCebu City
Sales Associate
08.2012 - 02.2013
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built relationships with customers to encourage repeat business.
Education
Mabolo Night High SchoolPOPE JOHN PAUL II AVE, CEBU CITY,6000
High School Diploma
06.2009 - 04.2010
ASIAN COLLEGE OF TECHNOLOGYPANTALEON DEL ROSARIO ST.CEBU CITY,6000
Bachelor of Science from HOTEL AND RESTAURANT MANAGEMENT
06.2010 - 11.2023
Skills
Customer service abilities
Schedule Management
Customer service and care
Time management
Customer needs determination
Order fulfillment
Timeline
Live Streaming Agent
Poppo Live
08.2022 - Current
Quality Analyst
Q&T Marketing
06.2016 - 11.2016
Sales Associate
The Exquisite Company
08.2012 - 02.2013
ASIAN COLLEGE OF TECHNOLOGY
Bachelor of Science from HOTEL AND RESTAURANT MANAGEMENT
06.2010 - 11.2023
Mabolo Night High School
High School Diploma
06.2009 - 04.2010