Aprille Ann Avelino
Muntinlupa City ,RIZ
Summary
Dynamic Sales Admin Assistant with proven expertise at Global Winds Corp. in enhancing operational efficiency through innovative reporting and budget tracking. Adept in customer relations and data management, leveraging strong organizational skills and proficiency in Microsoft Excel to drive team success and improve client satisfaction. Committed to delivering exceptional administrative support.
Overview
16
16
years of professional experience
Work History
Sales Admin Assistant
Global Winds Corp.
Paranaque City
11.2023 - Current
- Coordinates and assists in preparation of sales meetings, regional meetings, sales manager meetings, in collaboration with Events team as appropriate
- Design spreadsheets and databases for reporting
- Give or relay non-routine information to callers
- In a Lead capacity, develops new concepts and techniques to improve effectiveness, handles and resolves extremely complex or unique assignments, often exercising independent judgment and initiative
- Organizes and keeps information in shared sales network folders (group calendars, print and digital collateral assets, photos, and other information as needed
- Preparation of written correspondence, e-mail, and expense reimbursement forms
- Coordinates various activities, reports, and regional correspondences
- Creates presentations and reports with information from the web portal and Sales Operations
- Tracks regional budgets and keeps regional and national director informed on budget status
- Answers telephone for basic inquiries or identifies and locates individual who can provide answers
Billing and Collection Assistant
Global Winds Corp.
Paranaque City
01.2018 - 11.2023
- Maintaining customer accounts
- Processing payments and invoices
- Reconciling accounts
- Handling billing inquiries and resolving customer issues
- Updating account records and creating reports
- Developing debt collection strategies with the team members
- Processing payments and settlements.
- Preparing payment plans.
- Maintaining the records for payment done.
- Monitoring all the accounts for delayed payments and debts
- Following up with the client for overdue payments.
- Negotiating the debt recovery amount.
- Taking measures to help collect payment on time.
- Documenting all the required details for future reference.
- Resolving customer credit concerns.
- Updating the accounts receivable records.
- Report collection activity on a daily basis.
- Presenting the report on collection progress to the team.
- Adhering to all the rules and regulations of the company.
- Working in compliance with Fair Debt Collection Practices Act (FDCPA).
- Staying up to date with the latest expertise in debt collection.
Sales Associate Specialist
ROBINSONS SPECIALTY STORES, INC.
Taguig, Metro Manila, Philippines
10.2011 - 03.2012
- Welcoming customers with a friendly demeanor, offering product information, and assisting them in finding items.
- Understanding and promoting current sales, promotions, and loyalty programs to enhance the customer experience and drive sales.
- Maintaining a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards.
- Answering customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses to enhance satisfaction.
- Operating the point-of-sale (POS) system, processing payments, handling returns, and managing customer transactions efficiently and accurately.
- Assisting in inventory management tasks, including receiving shipments, conducting stock counts, and reporting low stock or product discrepancies to management.
- Supporting loss prevention efforts by monitoring the sales floor, reporting suspicious activity, and following security policies.
- Collaborating with fellow team members to achieve sales targets, meet store goals, and contribute to a positive team environment.
- Reporting to the Store Manager or Assistant Manager, ensuring that daily tasks align with store goals and standards.
Cashier
PILIPINAS MAKRO, INC.
Paranaque City
09.2010 - 02.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Parking Teller
WORLDWIDE CORPORATE CENTER
Mandaluyong City, Metro Manila, Philippines
08.2009 - 02.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
Associate of Science -
Datamex Institute of Computer Technology Inc., Col
Paranaque City03-2008
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
Timeline
Sales Admin Assistant
Global Winds Corp.
11.2023 - Current
Billing and Collection Assistant
Global Winds Corp.
01.2018 - 11.2023
Sales Associate Specialist
ROBINSONS SPECIALTY STORES, INC.
10.2011 - 03.2012
Cashier
PILIPINAS MAKRO, INC.
09.2010 - 02.2011
Parking Teller
WORLDWIDE CORPORATE CENTER
08.2009 - 02.2010
Associate of Science -
Datamex Institute of Computer Technology Inc., Col