April Joy L. Ortiz
Compliance Officer
Malabon, Metro Manila
Summary
Accomplished Compliance Officer with a proven track record at GRAND RISE REAL ESTATE GROUP INC, specializing in risk management and regulatory compliance. Demonstrates strong problem-solving skills and a deep understanding of industry best practices. Known for enhancing customer satisfaction and loyalty through effective communication and relationship-building.
Overview
12
12
years of professional experience
1
1
Language
Work History
Compliance Officer
GRAND RISE REAL ESTATE GROUP INC
Quezon City
11.2019 - Current
- Compliance Officer is responsible for ensuring that all construction projects and business activities comply with relevant laws, regulations, and internal policies. The role involves monitoring and managing risk, ensuring safety standards are met, and implementing procedures to maintain compliance across all levels of the company’s operations.
Senior Sales Consultant
Payless Shoe Source
Quezon City
08.2016 - 11.2020
- Established strong client relationships for increased customer loyalty and repeat business.
- Evaluated clients' needs and created plan of action to provide solutions.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
Supervisor
The Breakfast Club
08.2014 - 04.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Cashier
Cotton On
07.2013 - 07.2014
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Divine Mercy College Foundation Inc.
129 University Avenue, Caloocan City 04.2001 -
Skills
Risk management
Ability to assess and address complex compliance issues
Strong understanding of regulatory requirements and industry best practices
Work Invironment
- Office-based with frequent site visits to construction locations.
- Ability to travel as needed to various project sites.
Qualifications:
- Bachelor’s degree in Law, Business Administration, Construction Management, or a related field.
- Proven experience as a Compliance Officer, Risk Manager, or in a similar role in the construction industry.
- Strong understanding of construction project management processes.
- Excellent communication, analytical, and problem-solving skills.
- Attention to detail and ability to handle sensitive information confidentially.
Timeline
Compliance Officer
GRAND RISE REAL ESTATE GROUP INC
11.2019 - Current
Senior Sales Consultant
Payless Shoe Source
08.2016 - 11.2020
Supervisor
The Breakfast Club
08.2014 - 04.2016
Cashier
Cotton On
07.2013 - 07.2014
Bachelor of Science - Hotel, Motel, And Restaurant Management
Divine Mercy College Foundation Inc.
04.2001 -
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