APRIL JOY DE LA CRUZ
Customer Service | Virtual Assistance | Appointment Setting | Data Management
Iloilo City
Summary
Results-driven professional with a background in relationship management and data validation. Track record of enhancing brand reputation via quality assurance and online engagement efforts. Competent in Salesforce and scheduling, consistently achieving goals and delivering superior customer service while cultivating strong client connections.
Overview
6
6
years of professional experience
1
1
Certification
Work History
QA, Reviews & Data Entry Specialist
Simplia Inc.
05.2025 - 04.2026
- Conducted QA checks on customer interactions, ensuring compliance and quality standards.
- Managed Trustpilot and Google Reviews to strengthen brand reputation.
- Maintained CRM accuracy, processed large-scale data entries, and improved workflow efficiency.
Appointment Setter
USHS (United States Homes and Services)
05.2023 - 03.2025
- Scheduled and coordinated client appointments through inbound/outbound calls.
- Updated CRM records, tracked follow-ups, and ensured seamless client communication.
- Consistently achieved monthly targets, contributing to business growth.
- Handled approximately 200-250 calls daily, adjusting based on targets.
Customer Service & Social Media Specialist
Concentrix
10.2023 - 09.2024
- Handled customer inquiries across multiple social media platforms.
- Managed engagement, escalations, and reputation monitoring.
- Delivered empathetic, timely responses that improved customer satisfaction scores.
Customer Service Representative
iQor Philippines
01.2020 - 07.2023
- Provided inbound customer support and sales assistance.
- Resolved complaints, processed orders, and maintained high client retention rates.
- Consistently met performance metrics in a fast-paced environment.
Education
Bachelor of Arts - Human Behavior Studies (Psychology)
Carlos Hilado Memorial State University
Skills
Client relationship management Salesforce skills Google Workspace knowledge
Appointment coordination and leads
Virtual office support
Reputation monitoring strategies
Quality assurance in data
conflict resolution
Time scheduling
Sales operations management
QA specialist
Timeline
QA, Reviews & Data Entry Specialist
Simplia Inc.
05.2025 - 04.2026
Customer Service & Social Media Specialist
Concentrix
10.2023 - 09.2024
Appointment Setter
USHS (United States Homes and Services)
05.2023 - 03.2025
Customer Service Representative
iQor Philippines
01.2020 - 07.2023
Bachelor of Arts - Human Behavior Studies (Psychology)
Carlos Hilado Memorial State University
LANGUAGES
English (C2 – Advanced Professional Fluency)
Filipino (Native)
Client Value Statement
I help businesses scale by providing reliable customer support, efficient scheduling, and accurate data management. My focus is on building long-term client relationships through professionalism, adaptability, and results-driven service. Many of my clients even call me “The GOAT” for consistently exceeding expectations.