April Grace Daquio
Cebu
Summary
At Interactech Service Inc., I excelled as an Admin Specialist, enhancing customer satisfaction through effective problem-solving and implementing training programs that boosted staff retention. Skilled in quality assessment and team collaboration, I drove project success and performance improvements, showcasing my ability to multitask and motivate teams.
Overview
8
8
years of professional experience
Work History
Admin Specialist
Interactech Service Inc.
04.2024 - 02.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Facilitated workshops for professional development of junior staff members.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Improved team collaboration by initiating regular strategy meetings.
- Designed employee recognition program that improved morale and reduced turnover.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Front Desk Receptionist
Griffin Hotel and Suites
03.2022 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Operation Incharge/Front Desk Receptionist
Allsons Inn
10.2017 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
Front Office Receptionist
Archers Field Inn
09.2016 - 09.2017
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Hotel And Restaurant Services Technology - Manangement
Bohol Island State University
Zamora, Bilar Bohol03.2016
Skills
- Quality assessment
- Supply management
- Resource allocation
- Team collaboration
- Coaching and mentoring
- Compliance monitoring
- Team performance improvement
- Self motivation
- Multitasking
Timeline
Admin Specialist
Interactech Service Inc.
04.2024 - 02.2025
Front Desk Receptionist
Griffin Hotel and Suites
03.2022 - 03.2024
Operation Incharge/Front Desk Receptionist
Allsons Inn
10.2017 - 10.2019
Front Office Receptionist
Archers Field Inn
09.2016 - 09.2017
Hotel And Restaurant Services Technology - Manangement
Bohol Island State University
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