Aprilene Torres
Bayombong, Province Of Nueva Vizcaya
Summary
Professional with strong background in financial management and client relations. Skilled in budgeting, financial reporting, and compliance, ensuring accuracy and timely delivery. Focused on team collaboration and consistently achieving results, adaptable to changing needs. Known for reliability, analytical thinking, and proactive approach to problem-solving.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Development Bank of the Philippines
01.2016 - Current
- Managed approximately 20 transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Instructor
Nueva Vizcaya State University
06.2015 - 01.2016
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Tested and evaluated students on materials presented in workshops and classes.
- Promoted classroom safety, collaboration, and best practices.
Education
Master of Management - Public Management
Nueva Vizcaya State University
Bayombong, Province Of Nueva Vizcaya, Philippines07-2025
Bachelor of Science - Mathematics
Nueva Vizcaya State Unversity
Bayombong, Province Of Nueva Vizcaya, Philippines04-2014
Skills
- Customer relationship development
- Team collaboration
- Cash handling and management
- Exceptional customer service
- Banking
- Relationship building and management
Cooking, Reading History and Novels
During my free time, I enjoy trying to cook recipes I found online and sharing these to my friends and loved ones. Before I sleep at night, I usually read about histories of different countries and objects on the web. I find it interesting when I read about how a country has developed into what it is right now. If my eyes are tired of the exposure from digital gadgets, I then read novels in paperback. The genre of the novels I liked to read is about political issues and war tactics which has been used during the reign of different empires.
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Iloko
Bilingual or Proficient (C2)
Timeline
Customer Service Associate
Development Bank of the Philippines
01.2016 - Current
Instructor
Nueva Vizcaya State University
06.2015 - 01.2016
Master of Management - Public Management
Nueva Vizcaya State University
Bachelor of Science - Mathematics
Nueva Vizcaya State Unversity
Similar Profiles
MARION BENITEZMARION BENITEZ
New Accounts Officer at Development Bank of the PhilippinesNew Accounts Officer at Development Bank of the Philippines
Janine Angeli G. SarmientoJanine Angeli G. Sarmiento
Loans and Credit Officer II at Development Bank of the PhilippinesLoans and Credit Officer II at Development Bank of the Philippines
JOSEPH SURAT CASTILLEJOJOSEPH SURAT CASTILLEJO
Inventory Management Specialist at Development Bank Of The PhilippinesInventory Management Specialist at Development Bank Of The Philippines