Providing high-quality patient care and support Enhancing skills in elderly and disability care Learning and adapting to international caregiving standards Expanding cultural awareness and communication skills Developing advanced first aid and emergency response capabilities Participating in continuous training and professional development Contributing to a compassionate and efficient healthcare environment Building long-term career growth in the global caregiving industry
April Ellaine Laroco
Human Resources Coordinator Staff
La Union
Summary
A Proactive and fast learning individual seeking the opportunity for professional experience in database that allows me to develop and expand my ability, knowledge, skills and experience to help the company achieve business goals while sticking to vision, mission and values.
Overview
19
19
years of professional experience
4
4
Certifications
1
1
Language
Work History
HR Coordinator
Starboard Manpower Services Inc.
07.2024 - 05.2025
- JenteC Storage La Union Inc.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Maintained human resources information system and kept employee files up to date and accurate.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
- Enhanced company culture by organizing team-building events and professional development opportunities.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Owner/Manager
Queen's Crave-tified
11.2018 - 2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Team Leader \ Human Resource II
Top Team Dynamics Inc. Corporation
07.2022 - 02.2023
- PLDT (Philippine Long Distance Telephone Company)
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
Cold Calling
Mesa Home Buyers Company (Arizona)
11.2021 - 05.2022
- Arizona Real Estate Home Buyers Company
- Developed a robust pipeline of prospective clients through effective lead generation techniques such as cold calling, networking events, and social media outreach.
- Expanded client base by actively prospecting for new leads through cold calling, networking events, and referrals from satisfied customers.
- Generated new leads through effective networking, cold calling, and targeted marketing efforts.
- Successfully expanded client base through targeted prospecting, cold calling, and relationship-building techniques.
- Established new customer accounts through perseverance, dedicated cold calling, and exceptional service.
- Generated leads for prospective clients through networking events, social media, and cold calling techniques.
Cold Calling
Baltimore Market Pro (USA BASE)
11.2020 - 08.2021
- Team Leader Staff II
- Identified potential prospects through referrals, cold calling, job websites and career fairs.
- Identified potential clients through strategic prospecting efforts such as cold calling, email campaigns, and social media outreach initiatives.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Helped achieve quarterly sales targets by actively pursuing new leads through cold calling and email campaigns.
- Generated leads for sales teams through cold calling and targeted marketing campaigns.
- Drove sales growth through targeted prospecting efforts, leveraging both cold calling techniques and warm lead generation methods.
- Drove results through consistent prospecting activities such as cold calling, email outreach, networking events, and trade shows participation.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Generated leads through cold calling efforts while also nurturing existing relationships for long-term account growth opportunities.
Customer Service Representative Trainer
Teleperformance Aegis INC.
03.2016 - 09.2016
- Established a positive learning environment by fostering open communication and encouraging team collaboration during training sessions.
- Reduced employee turnover rate through the implementation of comprehensive training programs for new hires.
- Led workshops focused on enhancing communication skills, improving problem-solving abilities, and promoting efficient teamwork among customer service representatives.
- Encouraged ongoing professional development among customer service representatives by providing access to relevant resources and learning opportunities within the organization.
- Streamlined onboarding process for new customer service representatives, resulting in increased efficiency and reduced training time.
- Delivered engaging presentations covering various aspects of customer service best practices, resulting in enhanced knowledge retention among participants.
- Analyzed performance metrics to identify skill gaps within the team, developing targeted training initiatives to address these areas effectively.
- Implemented regular refresher courses for seasoned customer service representatives to maintain high levels of competency and adaptability within the ever-changing industry landscape.
Customer Service Representative
SITEL BAGUIO CITY
10.2010 - 11.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Sales Staff (Seasonal)
So Fab! SM BAGUIO CITY
02.2009 - 05.2009
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Frontliner–Cashier
The Red Lion Pub Inn
10.2006 - 05.2009
- Maintained accurate records of transactions to ensure proper accountability at shift end reports.
- Resolved conflicts professionally, employing conflict management techniques that helped maintain a harmonious working environment.
- Coordinated closely with supervisors to address operational challenges proactively, leading to improved overall performance.
- Improved customer satisfaction by promptly addressing concerns and providing accurate information.
- Performed daily opening/closing duties diligently, ensuring that the workplace was always ready for operation at the start or end of each business day.
- Processed transactions accurately and quickly using POS systems while adhering to cash handling protocols.
- Managed inventory levels efficiently to prevent stockouts, ensuring the availability of necessary items for customers.
- Handled high-pressure situations calmly, resulting in efficient resolution of customer issues.
- Provided excellent customer service, leading to high satisfaction ratings from clients on surveys.
Sales Staff (Reliever)
Tribal Clique Botique SM Baguio City
08.2008 - 02.2009
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Cashier/Service Crew
KFC SM Baguio City Gov. Pack
06.2008 - 08.2008
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Associate of Applied Science - Early Childhood Education And Care
MMS-DTCC Baguio City
Baguio City01.2013
Bachelor of Arts - English
University of the Cordilleras
Baguio City01.2013
High School Diploma -
Wisdom Internationale Academia
Baguio City04.2005
Elementary School - Graduate
Tanglag Elementary School
03.2001
Skills
store management expertise
Certification
First Aid Training Standard Philippine Red Cross Baguio City Chapter November 12-14, 2012
Accomplishments
Dedicated and certified Caregiving NC II professional with an updated license from a TESDA-accredited institution in Vigan, Ilocos Norte. Recently refreshed competencies in Basic Life Support with AED through the Philippine Red Cross. Equipped with diverse work experience, demonstrating strong time management, adaptability, and the ability to perform effectively under pressure. Committed to delivering high-quality care and support in fast-paced environments.
Affiliations
Red Cross philippines
Logistics Company
Telecommunication
Interests
Timeline
HR Coordinator
Starboard Manpower Services Inc.
07.2024 - 05.2025
Team Leader \ Human Resource II
Top Team Dynamics Inc. Corporation
07.2022 - 02.2023
Cold Calling
Mesa Home Buyers Company (Arizona)
11.2021 - 05.2022
Cold Calling
Baltimore Market Pro (USA BASE)
11.2020 - 08.2021
Owner/Manager
Queen's Crave-tified
11.2018 - 2024
Customer Service Representative Trainer
Teleperformance Aegis INC.
03.2016 - 09.2016
Customer Service Representative
SITEL BAGUIO CITY
10.2010 - 11.2013
Sales Staff (Seasonal)
So Fab! SM BAGUIO CITY
02.2009 - 05.2009
Sales Staff (Reliever)
Tribal Clique Botique SM Baguio City
08.2008 - 02.2009
Cashier/Service Crew
KFC SM Baguio City Gov. Pack
06.2008 - 08.2008
Frontliner–Cashier
The Red Lion Pub Inn
10.2006 - 05.2009
Associate of Applied Science - Early Childhood Education And Care
MMS-DTCC Baguio City
Bachelor of Arts - English
University of the Cordilleras
High School Diploma -
Wisdom Internationale Academia
Elementary School - Graduate
Tanglag Elementary School