Reading and listening
April Ann Marcelo
Data Entry/ Encoder
53 San Pablo St., Quezon City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Database Administrator
Mary Grace Hizon Serafin
04.2022 - 06.2022
- Handled different customer, co-workers info and put them into their assigned database
- Update the POS daily to avoid problems in the future
Executive Assistant
Mary Grace Hizon Serafin
04.2022 - 06.2022
- Handled different account to edit, sort, rename, and put them in their designated folders (use in different projects)
- Make a scheduled meetings for the CEO and her workers for the daily updates under her services
- Made files from Microsoft Word, Excel, PowerPoint Presentation
- Use a little bit of Adobe Photoshop, Inshot, and Lightroom
Subject Matter Expert- Data Entry/Encoder
MicroSourcing
03.2023 - Current
- Installed, configured, and monitored new system features based on user needs.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Obtained scanned records and uploaded into database.
- Scanned documents and saved in database to keep records of essential organizational information.
Sales Associate
Mr. & Mrs. John Marcelo
01.2012 - 01.2023
- Engaged with customers to build rapport and loyalty
- Provided first impressions to welcome existing, new, and potential customers
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Create daily inventories and annual income statement report (drafts) before finalizing it
Customer Service Assistant in 2GO
Dennis A. Uy
03.2016 - 05.2018
- Assists possible customer and passenger who were going to different places such as Batangas, Mindoro, Katiklan, etc
- Help people inside the office of 2Go Travel
Cook & Cashier
Dennis A. Uy
09.2016 - 04.2018
- Greeted customers upon their entry
- Performed all checkout procedures
Education
Diploma in Legal Office Management - Legal Studies
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines10-2022
Senior High School - Accountancy, Business, And Management
Romblon State University- Science High
Odiongan, Province Of Romblon, Philippines06-2016
High School Diploma -
Sacred Heart School
Looc, Romblon06-2006
Skills
- Complaint resolution
- Account updating
- Scheduling
- Complaint handling
- Active listening
- Computer proficiency
Certification
- Certificate from Financial Wellness Road Show
* Attended the webinar regarding the proper handling of finances inside your home up to the time you'll be working outside your home.
- Certificate of Appreciation for Records Manager
*Been handling different reports and directly records it in the POS daily.
Interests
Timeline
Subject Matter Expert- Data Entry/Encoder
MicroSourcing
03.2023 - Current
Database Administrator
Mary Grace Hizon Serafin
04.2022 - 06.2022
Executive Assistant
Mary Grace Hizon Serafin
04.2022 - 06.2022
Cook & Cashier
Dennis A. Uy
09.2016 - 04.2018
Customer Service Assistant in 2GO
Dennis A. Uy
03.2016 - 05.2018
Sales Associate
Mr. & Mrs. John Marcelo
01.2012 - 01.2023
Diploma in Legal Office Management - Legal Studies
Polytechnic University of The Philippines
Senior High School - Accountancy, Business, And Management
Romblon State University- Science High
High School Diploma -
Sacred Heart School
Similar Profiles
NAVNEET KAURNAVNEET KAUR
Barista Trainer at MARY GRACE ARCAINABarista Trainer at MARY GRACE ARCAINA
Ma Fe Casandra LadianaMa Fe Casandra Ladiana
CASHIER/ COUNTER/BARISTA/SERVER at MARY GRACE CAFECASHIER/ COUNTER/BARISTA/SERVER at MARY GRACE CAFE
Mary Grace ParsleyMary Grace Parsley
Mary Grace Parsley Videography at Mary Grace ParsleyMary Grace Parsley Videography at Mary Grace Parsley
ENRIQUE LUCIO BOQUIRONENRIQUE LUCIO BOQUIRON
HVAC Technician at Arabian Fal CompanyHVAC Technician at Arabian Fal Company
Ann Michelle KuAnn Michelle Ku
ACCOUNT DIRECTOR at GEISERMACLANG MARKETING COMMUNICATIONS INCACCOUNT DIRECTOR at GEISERMACLANG MARKETING COMMUNICATIONS INC