APRIL ANN CUCAL
Caloocan City
Summary
Business professional prepared for leadership roles in dynamic environments. Proven ability to drive business growth through strategic planning and innovation. Known for fostering collaborative teams and adapting to changing market demands. Expertise includes financial management, operational planning, and effective communication.
Overview
7
7
years of professional experience
Work History
Co-Owner
Fruits and Vegetable Store
02.2021 - Current
- Meeting with service vendors or product suppliers to facilitate delivery.
- Hiring and mentoring staff
- Conducted regular financial analysis to guide investment decisions.
- Inspired team to exceed customer service expectations with regular feedback sessions.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Optimized budget allocations by reviewing expenditure and identifying cost-saving opportunities.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Table Busser & Food Runner
Rustico Ristorante
01.2018 - 01.2020
- Ensured exceptional guest experiences through attentive service
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods
- Delivered food items to tables ensuring each restaurant patron received correct order
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Barista
Telluride Coffee Company
01.2018 - 01.2020
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 80%
Education
Bachelor of Science - International Travel and Tourism Management
Lyceum of the Philippines University
01.2018
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Policy and procedure implementation
- Sales strategies
- Operations management
- Inventory management
- Goal setting
- Multitasking and organization
- Problem-solving
- Clear communication
Accomplishments
- Supervised team of 4 staff
- Achieved opening another store branch by completing a business plan with accuracy and efficiency.
- Documented and resolved a workplace conflict between staff member which led to a discussion on how to avoid conflict and build a more collaborative team.
Languages
English
Upper intermediate (B2)
Spanish
Beginner (A1)
Timeline
Co-Owner
Fruits and Vegetable Store
02.2021 - Current
Table Busser & Food Runner
Rustico Ristorante
01.2018 - 01.2020
Barista
Telluride Coffee Company
01.2018 - 01.2020
Bachelor of Science - International Travel and Tourism Management
Lyceum of the Philippines University
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