Administrative & Accounting: QuickBooks, SAP, and ERP
April Ann Alvarez
Management Accounting
Bacolod City, Province Of Negros Occidental
Summary
Analytical professional specializing in customer service and financial analysis. Enhances cash flow management and effectively addresses client inquiries. Leverages problem-solving skills and strong communication to drive team success and support organizational goals.
Overview
5
5
years of professional experience
Work History
Junior Treasury Associate
Rivson Goldplast Manufacturing Corp.
02.2026 - Current
- Enhanced cash flow management by monitoring accounts receivable and executing collections efforts.
- Analyzed financial data to inform budgeting and forecasting decisions.
- Processed payments to vendors and assisted with other accounts payable and receivables tasks.
- Conducted financial reviews and prepared documentation for external auditors based on tax code knowledge.
- Managed office inventory and ordered new supplies when items were running low.
Customer Service Representative
Iqor Ph
12.2025 - 05.2026
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Educated customers on billing, payment processing, and support policies to enhance understanding and satisfaction.
- Investigated and resolved accounting, service, and delivery concerns to ensure timely solutions and customer satisfaction.
- Demonstrated high energy and professionalism while engaging with clients and staff in various settings.
Customer Service Expert
Telepeformance
06.2025 - 02.2026
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Resolved patient inquiries and issues promptly, contributing to increased patient satisfaction.
- Educated patients on healthcare processes, improving their understanding of available services and facilitating better decision-making.
- Streamlined appointment scheduling process using advanced software tools, improving time management for patients and medical professionals.
- Maintained compliance with HIPAA regulations while handling sensitive patient information, safeguarding client privacy.
Customer Service Representative
Panasiatic Solutions
02.2024 - 11.2024
- Assisted customers with inquiries, achieving prompt resolutions that enhanced overall satisfaction.
- Handled high call volumes while upholding professionalism and ensuring efficient service delivery.
- Effectively managed high-stress situations, maintaining professionalism while resolving disputes to foster positive customer relationships.
- Utilized CRM software to track customer interactions and feedback effectively.
- Adapted quickly to new product information to provide accurate assistance.
On Job Training; Finance and Accounting
Rivson Goldplast Manufacturing Corp.
08.2021 - 07.2024
- Demonstrated self-motivation in achieving team goals, contributing to overall team success.
- Showed proven ability to learn quickly in fast-paced environments. to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated courteous and effective working relationships, fostering collaborative team dynamics.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Management Accounting
Sti West Negros University
Bacolod City, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Treasury management
Financial reporting
Financial analysis
Data collection and analysis
Computer skills
MS office
Time management
Multitasking and organization
Customer service
Effective communication
Courteous and professional
Software
Sales & Customer Service: Tas, Zendesk, CRM, Dynamics
Payroll Software: JeonSoft Payroll Suite (JPS), JeonSoft ESS (Employee Self-Service)
Word Processing: Microsoft Word, Google Docs
Spreadsheets: Microsoft Excel (VLOOKUP, Pivot Tables), Google Sheets, Apple Numbers
Presentations: Microsoft PowerPoint, Google Slides, Apple Keynote
Communication & Management: Microsoft Teams, Zoom, Google Workspace (Gmail, Drive)
Timeline
Junior Treasury Associate
Rivson Goldplast Manufacturing Corp.
02.2026 - Current
Customer Service Representative
Iqor Ph
12.2025 - 05.2026
Customer Service Expert
Telepeformance
06.2025 - 02.2026
Customer Service Representative
Panasiatic Solutions
02.2024 - 11.2024
On Job Training; Finance and Accounting
Rivson Goldplast Manufacturing Corp.
08.2021 - 07.2024
Bachelor of Science - Management Accounting
Sti West Negros University
04.2001 -