April Yu
Marilao
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
Work History
Manager/Credentialing Specialist
Medforms, LLC
12.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Conducted primary source verifications such as background checks and board certifications.
- Maintained a thorough understanding of accreditation standards, enabling accurate interpretation of guidelines for staff members when needed.
- Addressed and resolved discrepancies in provider documentation, maintaining high level of data integrity.
Data Entry Officer
Nationally Registered Fighters Australia
05.2021 - 10.2022
- Data entry: Updating the records of our fighters in WP, Zoho CRM, and matching sheets
- Social Media Management: Creating and scheduling a post or content for the NRF page.
- Answering inquiries on Social Media platforms
- Lead generation
- Basic photo editing for fighter's images
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
Bookkeeper/General Virtual Assistant
Vista Business Solutions
09.2020 - 02.2021
- Responding to emails and messages
- Data Entry
- Accounting Task (using QuickBooks or Wave apps)
- Calling and sending mail to all leads using Radius bob CRM
- Researching and organizing facts and sources
- Client Prospecting
- Lead Generation
- Send proposal and follow up emails.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintained and processed invoices, deposits, and money logs.
Front Office Agent
Red Planet Hotels Corp.
03.2017 - 01.2021
- Checking in and checking out guests.
- Handle customer request promptly and ensuring all services standard are followed.
- Respond to each guest who approaches Front desk.
- Handle accounting and cash handling duties.
- Create reservations.
Guest Service Agent
BSA Twin Towers
05.2015 - 01.2017
- Checking in and checking out guests.
- Handle customer request promptly and ensuring all services standard are followed.
- Respond to each guest who approaches Front desk.
- Handle accounting and cash handling duties.
- Create reservations.
Customer Service Professional
Convergys
07.2014 - 05.2015
- Address billing concerns and questions.
- Basic trouble shooting in cable services.
- Upsell cable service and products.
Passenger Service Agent/ Ground Attendant
United Airlines
11.2011 - 03.2014
- Issue tickets.
- Checking in passengers (verify documents such as visa, passports, tickets).
- Baggage Handling.
- Announcement and assisting with boarding and security.
- Providing connecting flight information and direction assistance.
- Document International departure and flight handling record.
Education
BS - Tourism Management
Polytechnic University of the Philippines
06.2011
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J.P Sioson Hospital and Colleges Inc.
05.2007
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Blessed Angel L.A School
06.2003
Skills
- Data Entry and researcher
- Time management
- Lead Generation
- Website Marketing Analysis
- Customer service
References
Thea Iadine, Santos,
+63 9062432344,
Red Planet Hotels
Timeline
Manager/Credentialing Specialist
Medforms, LLC
12.2022 - Current
Data Entry Officer
Nationally Registered Fighters Australia
05.2021 - 10.2022
Bookkeeper/General Virtual Assistant
Vista Business Solutions
09.2020 - 02.2021
Front Office Agent
Red Planet Hotels Corp.
03.2017 - 01.2021
Guest Service Agent
BSA Twin Towers
05.2015 - 01.2017
Customer Service Professional
Convergys
07.2014 - 05.2015
Passenger Service Agent/ Ground Attendant
United Airlines
11.2011 - 03.2014
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J.P Sioson Hospital and Colleges Inc.
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Blessed Angel L.A School
BS - Tourism Management
Polytechnic University of the Philippines
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