April Varela
General Trias, Cavite,Philippines
Summary
Results-driven logistics and operations professional with 10+ years of experience across global organizations. Proven track record in cost optimization, KPI management, and end-to-end supply chain operations including distribution, billing, customer service, and inventory management.
Overview
16
16
years of professional experience
Work History
Customer Service Officer
Dole Asia Holdings Inc.
Makati
12.2025 - Current
- Manage order fulfilment, ensuring high CFR and service levels.
- Monitor and improve forecast accuracy (FCA) with planning teams.
- Oversee inventory management and stock availability.
- Served as the primary point of contact for the AUNZ market, managing customer queries, orders, and end-to-end coordination.
Distribution Specialist
JTI Philippines Inc.
Taguig
09.2021 - 12.2025
- Managed distribution operations focusing on cost per case, billing accuracy, and vendor reliability.
- Delivered PHP 1.5M savings through container optimisation.
- Reduced delivery costs by 50% for key accounts.
- Improved vendor performance, and ensured billing accuracy.
- Developed SOPs to standardise processes, and improve efficiency.
- Supervised a team of third-party vendors, coordinating daily logistics operations to optimise delivery schedules and routes.
OIC Team Leader
Maersk Filipinas Inc.
Pasay
01.2019 - 12.2020
- Led operations for trucking and customs house brokerage (CHB) teams.
- Supervised team performance, workload, and issue resolution.
- Ensured timely cargo movement and customs clearance.
- Coordinated with stakeholders to improve service delivery.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
Sales Support
Damco Philippines Inc.
Pasay
07.2017 - 12.2018
- Assisted the Commercial Manager in managing the local sales organisation through sales analysis and reporting.
- Collaborated with sales teams to create sales support materials that effectively communicated value propositions.
Sales Associate
Chevron Holdings Inc.
Makati
07.2011 - 07.2017
- Managed SAP billing and ensured accurate invoicing.
- Resolved held orders through cross-functional coordination.
- Maintained pricing structures and billing accuracy.
- Executed the cancellation and re-billing processes, and Salesforce documentation.
- Supported account setup, contrracts and reporting.
Sales Support Specialist
IBM Global Services
Makati
02.2010 - 07.2011
- Coordinate bid submissions and stakeholder requirements.
- Ensured timely and accurate proposal delivery.
Education
Bachelor of Science - Accountancy
University of Perpetual Help System DALTA
Las Pinas2007
Skills
- SAP, CRM, Salesforce, Power BI, Blue Yonder, and SharePoint
- Cost per Case, Billing Accuracy, Vendor Reliability, Case Fill Rate (CFR), Forecast Accuracy (FCA), Inventory Management
- Process Improvement, Stakeholder Management, Team Leadership
Timeline
Customer Service Officer
Dole Asia Holdings Inc.
12.2025 - Current
Distribution Specialist
JTI Philippines Inc.
09.2021 - 12.2025
OIC Team Leader
Maersk Filipinas Inc.
01.2019 - 12.2020
Sales Support
Damco Philippines Inc.
07.2017 - 12.2018
Sales Associate
Chevron Holdings Inc.
07.2011 - 07.2017
Sales Support Specialist
IBM Global Services
02.2010 - 07.2011
Bachelor of Science - Accountancy
University of Perpetual Help System DALTA