APRIL ROSE CALBARIO VILLAREAL
TEAM LEAD - CUSTOMER SERVICE SENIOR ASSOCIATE
PASIG CITY
Summary
I am an experienced professional seeking an opportunity to apply my knowledge and skills in a dynamic organization. Committed to contributing positively to the team while continuing to enhance my expertise and professional growth. I strive to take on new challenges and greater responsibilities while continuing to grow in my professional career.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Associate
Amicassa Process Solutions
Makati City, Metro Manila, Philippines
10.2022 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers through email or in-person support.
- Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients.
- Coordinate with other departments to resolve customer concerns efficiently.
- Ensure a positive customer experience and build strong client relationships.
SALES DOCUMENTATION LEAD
AMICASSA PROCESS SOLUTIONS INC.
Carmona Makati City
01.2020 - 09.2022
- Assign, review, countersign and ensure that all documents and contracts endorsed are correct and processed.
- Leads the monitoring of accounts and tracking of documents submitted and released.
- Ensures that all documents received and endorsed are properly tagged in the shared monitoring for reference of the team and other concerned units.
- Prepares needed reports on Sales Documentation and Titling Collation production.
- Supports and ensures that the team have the necessary knowledge and skills to effectively do the assigned projects, tasks or job.
- Performs other tasks as may be required.
BILLING AND COLLECTION PROCESSOR
AMICASSA PROCESS SOLUTIONS INC.
07.2014 - 12.2020
- Monitor and track customer payments and outstanding balances.
- Follow up with clients regarding overdue accounts and payment reminders.
- Reconcile customer accounts and resolve billing discrepancies.
- Coordinate with sales, finance, and customers regarding billing concerns.
- Prepare reports on billing status, collections, and outstanding receivables.
TITLING COLLATOR
AMICASSA PROCESS SOLUTIONS INC.
09.2013 - 04.2014
- Gather and organize documents required for property titling and transfer.
- Prepare and collate documents for title transfer, registration, and processing.
- Maintain organized records of titles, deeds, and legal property documents.
- Ensure compliance with legal and regulatory requirements for property documentation.
Education
Bachelor of Arts - English Language
Far Eastern University
Manila City04-2013
High School -
Rizal High School
Pasig City03-2009
Skills
MICROSOFT OFFICE
SAP
SALESFORCE
SMARTSHEET
ESAS
LEADERSHIP
EFFECTIVE COMMUNICATION
TIME MANAGEMENT
SELF MOTIVATION
Accomplishments
- 2017 and 2018 Best Billing and Collection Processor.
- 2018 and 2019 Punctuality Award
- 2023-2024 Finalist for Best Customer Service
Timeline
Senior Customer Service Associate
Amicassa Process Solutions
10.2022 - Current
SALES DOCUMENTATION LEAD
AMICASSA PROCESS SOLUTIONS INC.
01.2020 - 09.2022
BILLING AND COLLECTION PROCESSOR
AMICASSA PROCESS SOLUTIONS INC.
07.2014 - 12.2020
TITLING COLLATOR
AMICASSA PROCESS SOLUTIONS INC.
09.2013 - 04.2014
Bachelor of Arts - English Language
Far Eastern University
High School -
Rizal High School