April Manalo
Quezon City
Summary
Seasoned HR professional with over 20 years of diverse experience across various HR functions, complemented by a strong background in customer support and stakeholder management. Passionate about cultivating meaningful relationships and empowering individuals to reach their full potential while spearheading projects that streamline processes and enhance system efficiencies. Thrives in dynamic environments that encourage creativity and flexibility, consistently upholding values of accountability, respect, resilience, and continuous growth. Committed to driving organizational success through strategic HR initiatives and fostering a culture of excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior HR and Administrative Officer
Pet Partner Philippines, Inc.
09.2025 - Current
- Oversees end-to-end Human Resources functions, including Recruitment, Employee Relations, Employee Engagement, and HR operations.
- Provides administrative support to the Chief Support Officer, particularly in facilities management and other administrative functions.
- Serves as a member of the Management Committee, contributing to the development of the company’s overall strategy and organizational direction.
- Oversees daily operations, ensuring compliance with company policies and industry regulations.
- Mentors junior staff members, helping them develop their skills and advance in their careers.
- Improves department efficiency by streamlining and implementing policies and processes.
- Establishes effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
HR Officer
Globaltronics, Inc.
04.2025 - 09.2025
- Managed core HR functions, including Payroll administration, Compensation and Benefits, Recruitment, Employee Engagement, and Employee Relations.
- Developed and implemented employee engagement initiatives to enhance workplace culture.
- Streamlined recruitment processes, reducing time-to-hire and improving candidate experience.
- Managed employee relations issues, fostering a positive work environment through conflict resolution.
Assistant Global Assessor Coordinator (interim role)
Shell Shared Services Asia BV
03.2023 - 02.2024
- Assisted the Global Assessor Coordinator in spearheading the organization of Assessor workshops, ensuring seamless event management through meticulous coordination with facilitators, coaches and 3rd party learning support, including comprehensive documentation of events.
- Provided support in the cleanup and improvement of databases and portals (i.e. Assessor database, Yammer, SharePoint), data analysis and reporting, and mailbox management.
Share Plans and Deferred Compensation Analyst (project role)
Shell Shared Services Asia BV
09.2022 - 02.2023
- Expertly managed Shell's Global Employee Share Purchase Plan (GESPP) operations, efficiently addressing tasks and inquiries through Salesforce, SAP, and email communication.
Graduate Operations Advisor/Global Development Coordinator
Shell Shared Services Asia BV
06.2016 - 09.2020
- Served as the central liaison for Shell Graduate Programme (SGP) and Shell Advanced Technical Programme (SATP), managing six distinct technical skill pool groups, working with various levels of stakeholders to deliver expected KPIs.
- Elevated to Subject Matter Expert within 4 years, coaching junior advisors and spearheading initiatives in Workday Learning, Data Analysis and Reporting, and Graduate Development Refresh projects.
HR Officer/HRBP for Operations
Habitat for Humanity Philippines Foundation, Inc.
09.2014 - 06.2016
- Handled Compensation and benefits; recruitment and placement; Management and Coordination, Life Insurance (enrollment, deletions, renewal, APE, PE, reimbursements, etc.); Employee Engagement and support to other HR functions.
Temporary Executive Assistant
Habitat for Humanity Philippines Foundation, Inc.
08.2015 - 10.2015
- Facilitated CEO's guest reception, streamlining visit experiences with professionalism and courtesy.
- Managed and optimized CEO’s meeting schedule, enhancing organizational efficiency.
- Maintained seamless handling of Executive Office correspondences, ensuring effective communication channels.
Nestle Business Services
06.2013 - 09.2014
- Managed comprehensive Employee Life Cycle events and Inpat/Expat transactions for the South African market, ensuring seamless HR operations.
Tier 1 Advisor/HR Systems Support
Shell Shared Services Asia BV
11.2012 - 03.2013
- Managed HR inquiries from US and Canadian employees efficiently through email and telephone communication.
Learning Administration Transaction Advisor
Shell Shared Services Asia BV
01.2010 - 10.2012
- Collaborated with global Shell Course Owners and Learning Partners to efficiently address training requirements through multiple communication channels, enhancing stakeholder engagement.
- Spearheaded logistical operations for classroom and virtual training sessions.
- Coached colleagues on strategies improving quality and performance outcomes.
- Partnered with vendors and HR Systems support to ensure alignment and consistency in implementing the processes
- Assisted in continuous improvement projects, system testing and documentation.
Customer Service Representative
APAC Customer Services, Inc.
06.2007 - 12.2009
- Managed inbound calls for a publishing account, addressing cancellation requests and billing inquiries efficiently.
Sales and Service Representative
Convergys Phils Corp.
03.2006 - 03.2007
- Managed inbound calls for DirecTV, addressing billing inquiries, conducting basic troubleshooting, and executing upselling strategies to enhance customer experience.
Behavioral Trainer
Katolec Philippines Corporation (KAP)
05.2005 - 08.2005
- Delivered comprehensive behavioral and soft skills training programs, enhancing workforce adaptability and interpersonal effectiveness.
Personnel Officer
Robert Bosch Inc. (RBPH)
10.2004 - 04.2005
- Supported Personnel Manager in executing diverse HR services and initiatives.
Training Officer I
Philippine Business for Social Progress (PBSP)
07.2003 - 06.2004
- Spearheaded the development and execution of capacity enhancement initiatives across 23 communities within 9 municipalities/cities in Metro Manila.
Planning and Compensation Analyst I
Hitachi Global Storage Technologies Philippines Corporation (HGST)
04.2003 - 06.2003
- Responsibilities include Job Design and Evaluation, Compensation and Salary Structures (Salary Reviews) and HR Corporate Planning.
HRD Officer I
Philippine Business for Social Progress (PBSP)
04.2002 - 04.2003
- Kept, maintained and updated the performance appraisal tools for all staff, checked/validated the accuracy and consistency of PA results, prepared documents, reports related to performance appraisals.
HRD Officer II
Philippine Business for Social Progress (PBSP)
03.1999 - 03.2002
- Anchored the Employee Relations and Communications Program and Recruitment functions of the Unit; Assists in Training, Benefits Administration and in other HR functions.
Education
BA - Organizational Communication
University of the Philippines, Manila
Manila01.1998
High School - undefined
Quezon City Science High School
Quezon City01.1994
Skills
- Data Analysis and Reporting
- Job Design and Evaluation
- Recruitment
- Employee Engagement
- Learning Operations
- Talent Management
- Rewards
- Stakeholder Management/Business Partnering
- Compensation and Benefits Administration
- Project Development and Management
- Work coordination
- Report preparation and writing
- Innovation and creativity
- Process documentation
- Report preparation
- Cultural awareness
Certification
- Certified HR Professional Program - International Federation of Professional Managers Philippines -IFPM / Jul 2024
COURSES
- HR Payroll and Government Compliances Course - EZACC Training Academy Incorporated / May 2024
- Shell Related Courses - Jan 2010 - Feb 2024
- LinkedIn Learning courses - Jun 2016 - Feb 2024
- 3rd HR E-knowledge Summit
- HR Online/Zoom Courses
Timeline
Senior HR and Administrative Officer
Pet Partner Philippines, Inc.
09.2025 - Current
HR Officer
Globaltronics, Inc.
04.2025 - 09.2025
Assistant Global Assessor Coordinator (interim role)
Shell Shared Services Asia BV
03.2023 - 02.2024
Share Plans and Deferred Compensation Analyst (project role)
Shell Shared Services Asia BV
09.2022 - 02.2023
Graduate Operations Advisor/Global Development Coordinator
Shell Shared Services Asia BV
06.2016 - 09.2020
Temporary Executive Assistant
Habitat for Humanity Philippines Foundation, Inc.
08.2015 - 10.2015
HR Officer/HRBP for Operations
Habitat for Humanity Philippines Foundation, Inc.
09.2014 - 06.2016
Nestle Business Services
06.2013 - 09.2014
Tier 1 Advisor/HR Systems Support
Shell Shared Services Asia BV
11.2012 - 03.2013
Learning Administration Transaction Advisor
Shell Shared Services Asia BV
01.2010 - 10.2012
Customer Service Representative
APAC Customer Services, Inc.
06.2007 - 12.2009
Sales and Service Representative
Convergys Phils Corp.
03.2006 - 03.2007
Behavioral Trainer
Katolec Philippines Corporation (KAP)
05.2005 - 08.2005
Personnel Officer
Robert Bosch Inc. (RBPH)
10.2004 - 04.2005
Training Officer I
Philippine Business for Social Progress (PBSP)
07.2003 - 06.2004
Planning and Compensation Analyst I
Hitachi Global Storage Technologies Philippines Corporation (HGST)
04.2003 - 06.2003
HRD Officer I
Philippine Business for Social Progress (PBSP)
04.2002 - 04.2003
HRD Officer II
Philippine Business for Social Progress (PBSP)
03.1999 - 03.2002
High School - undefined
Quezon City Science High School
BA - Organizational Communication
University of the Philippines, Manila