APRIL STA. ANA
NOVELETA, CAVITE
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
LEAD RESEARCH ANALYST L2 (GRIN Account)
SUPPORTNINJA INC.
Clark Freeport Zone
11.2022 - 12.2024
- Use Instagram, YouTube and TikTok on mobile app and desktop to discover creators that meet the criteria supplied by GRIN
- Cross reference found creators, using tools and information supplied by Grin, to ensure that they were not previously submitted to the requesting Grin customer or already exist in the customer's account
- Assemble a list of found creators in spreadsheet form and provide it to Grin
- Executes fast, accurate transaction processing, including data parsing, entry, and updating information
- Closely follows process workflows and provides support in the implementation of initiatives, and projects as directed by leadership
- Collaborates closely with the team leader/manager regarding issues or concerns with daily tasks and activities
- Enrich data through research and generate reports and analytics as needed
- Consistently perform with high accuracy and attention to detail
DATA PROCESSING ANALYST (Fourkites Account)
SUPPORTNINJA INC.
Clark Freeport Zone
08.2019 - 10.2022
- Handled end-to-end order processing
- Place booking shipment request by customer via website, INTTRA and email using Sales Force
- Submitting Shipping Instruction in Carrier Website
- Shipment Track and Trace
- Communicate with shipping line on behalf of our customers and vice versa using Sales Force
- Executes fast, accurate transaction processing including data parsing, data entry, data updating, document uploading, invoicing and scraping
- Closely follow process workflows, SOP and support the implementation projects as directed by leadership
- Collaborates closely with supervisor regarding issues or concerns with daily tasks and activities
CUSTOMER SERVICE SPECIALIST (NON VOICE) / DATA ENTRY (Australian Account)
OFFSHORE BUSINESS PROCESSING INC. (Formerly Axiem Corporation)
Ortigas Center
10.2016 - 08.2019
- Maintain and nurture client relationships
- Checking and request approval for Annual Packing Declaration
- Auto-rating Billing Invoices
- Perform customer service support task required/requested by the Client/Operations Manager
- Consistently and timely address inquiries from overseas agents
- Work with cross-functional teams that may be located offshore
- Updates Sailing Schedule
- Monitoring and updating rates
- Data Entry for Orders using cargo wise
TENDER AND PRICING OFFICER
ROYAL CARGO, INC.
Paranaque City
05.2016 - 10.2016
- Provide assistance to Sales and Marketing in submitting competitive pricing /contribution analysis in local Request for Quotation (RFQ) and Request for Information (RFI) within the prescribed timelines
- Participate in local RFQs within the requested timelines, quoting competitive rates to achieve KPI minimum target of 30%
- Prepare and submit on-time and accurate proposals and quotations based on the customer’s requirements as requested by Account Executives and Product Managers
- Ensure that all rates (tariffs, surcharges, local charges, quotations) are regularly updated and organized
- Properly file hard copies of signed quotations by SSM
- Communicate and negotiate with Product Business Units and Trade Lane to secure competitive rates
- Coordinate with Sales and update status of quotations
- Submit on-time and accurate weekly and monthly reports
- We use cargowise for creating Rate Quotation
CUSTOMER RELATION SPECIALIST
DHL GLOBAL FORWARDING
Pasay
03.2010 - 03.2016
- Acts as key contact for allocated customers
- Manages identified customers and ensures account retention through effective relationship management, meeting customer requirements and growth through new business opportunities
- Ensure that local and overseas inquiries relative to customer requirement including complaints are responded completely, accurately and in timely a manner
- Monitors outgoing, incoming and for custom release cargo and ensures that complete and accurate information are provided to customer in a timely manner
- Notifies customers of shipment irregularities/exception cases and log details in CS AQM
- Log customer complaint in CCM System
- Prepare Booking Forms for shipment booking
- Back-up co Customer Relation Specialist on regular function when required
- Establishes and maintains effective working relationship with customers, local and overseas counterpart and colleagues
- Provide spot quotations and performs up and cross-selling on inbound customer calls
- Handles customer inquiries
- Conducts monthly/quarterly performance review with customer together with Sales, if required
- Ensures understanding and implementation of all administrative and functional instruction
- Maintain close coordination with Operations Team to obtain shipping information/data necessary to accomplish and complete specific reports required by customers
- Performs other related function that may be required by Customer Relation Supervisor, Customer Relation Manager and Head of Customer Service
OFFICE STAFF
HOUSE RESEARCH AND DEVELOPMENT (HRD) PTE (S) LTD
Rosario
05.2006 - 10.2006
- Company Overview: H.R.D(S) is a Japanese firm with comprehensive housing research company which tasks include serving as a think tank and trading building material for Japanese home builders
- We use AutoCAD Software and TOA pre-cut design for creating scaled drawings that are used to build homes and responsible for doing manual design calculation
- H.R.D(S) is a Japanese firm with comprehensive housing research company which tasks include serving as a think tank and trading building material for Japanese home builders
Education
Bachelor of Science - COMPUTER SCIENCE
CAVITE STATE UNIVERSITY
CAVITE CITY04-2006
Skills
- Data entry
- Attention to detail
- Research skills
- Problem solving
- Multitasking Abilities
- Data analysis
- Friendly, positive attitude
- Customer relationship management
References
References available upon request.
Timeline
LEAD RESEARCH ANALYST L2 (GRIN Account)
SUPPORTNINJA INC.
11.2022 - 12.2024
DATA PROCESSING ANALYST (Fourkites Account)
SUPPORTNINJA INC.
08.2019 - 10.2022
CUSTOMER SERVICE SPECIALIST (NON VOICE) / DATA ENTRY (Australian Account)
OFFSHORE BUSINESS PROCESSING INC. (Formerly Axiem Corporation)
10.2016 - 08.2019
TENDER AND PRICING OFFICER
ROYAL CARGO, INC.
05.2016 - 10.2016
CUSTOMER RELATION SPECIALIST
DHL GLOBAL FORWARDING
03.2010 - 03.2016
OFFICE STAFF
HOUSE RESEARCH AND DEVELOPMENT (HRD) PTE (S) LTD
05.2006 - 10.2006
Bachelor of Science - COMPUTER SCIENCE
CAVITE STATE UNIVERSITY
Similar Profiles
JOYCE ANN BALUYUTJOYCE ANN BALUYUT
Data Entry Specialist at SupportNinja Inc.Data Entry Specialist at SupportNinja Inc.
Maria Jenny Rose CablaraMaria Jenny Rose Cablara
Customer Service Representative Tier II at Supportninja Inc.Customer Service Representative Tier II at Supportninja Inc.
Regina Van DusenRegina Van Dusen
Customer Service Representative at SupportNinjaCustomer Service Representative at SupportNinja