April Joy Obra
Summary
Seeking a position in a dynamic organization where I can launch my career and work towards building a strong skill set. A hard-working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization
Overview
17
17
years of professional experience
Work History
Customer Service Representative
411 LOCALS
11.2020 - Current
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Subject Matter Expert
VXI GLOBAL SOLUTIONS
11.2014 - 04.2020
- Produced communication strategies to meet clients KPIs
- Paid close attention to customers concern and addressed their queries and achieved an exceptional level of customer service
- Resolved and de-escalated customer complaints by solving issues quickly
- Drives teamwork and team performance
Retention Specialist
SITEL
04.2008 - 05.2012
- Resolve customers concern, promote product and check customer's eligibility
- Save customers from cancellation
- Responsible in maintaining FCR
- Upsell/upgrade/downsize individual products and packages to existing customers depending on their need
Education
No Degree - Caregiver
Filipino - Canadian School For Caregiving
Urdaneta, Province Of Pangasinan, Philippines06-2021
Associate of Arts - Hotel And Restaurant Services
Baguio City National High School
Baguio City, Province Of Benguet, Philippines06-2008
Baguio Central School
Baguio City, Province Of Benguet, Philippines04.2000
Skills
- Mentoring/Coaching
- Problem resolution
- Time management Skills
- Self-motivation
- Flexible
Training
- FIL- CANADIAN TRAINING & DEVELOPMENT CENTER FOR CAREGIVERS
- Rocca Arcade, PMA Sison St. Urdaneta City, Pangasinan
- JUNE2020- DEC2020
Disclaimer
I hereby declare that all the details provided above are true to the best of my knowledge. APRIL JOY C. OBRA
Timeline
Customer Service Representative
411 LOCALS
11.2020 - Current
Subject Matter Expert
VXI GLOBAL SOLUTIONS
11.2014 - 04.2020
Retention Specialist
SITEL
04.2008 - 05.2012
No Degree - Caregiver
Filipino - Canadian School For Caregiving
Associate of Arts - Hotel And Restaurant Services
Baguio City National High School
Baguio Central School
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