April Dacuma
SALES, CUSTOMER SERVICE REPRESENTATIVE, FRONT AGENT, REAL ESTATE AGENT.
1222 F. Munoz St. San Andres Malate Manila
Summary
I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
17
17
years of professional experience
Work History
Broker Assistant
CAA Pacific Reality
02.2023 - 08.2023
- Answered phone calls, handling matters from booking appointments to scheduling meetings and answering questions.
- Produced brochures, flyers and other marketing materials to continuously build brand.
- Helped clients look for properties based on needs and financial standing.
- Stayed updated on real estate portfolio to answer customer queries.
- Delivered excellent customer service to sellers, buyers and lenders to improve customer satisfaction ratings.
- Greeted clients, providing refreshments and alerting managers on arrival.
- Submitted all necessary documentation to office broker for file compliance.
- Coordinated repairs on property and inspected after completion to verify work met set standards.
- Monitored deadlines and provided notices to appropriate parties when necessary.
- Worked with internal and external customers to manage all aspects of sale, resale and financing transactions.
- Took photos of property before and after repairs for marketing purposes.
- Kept client databases accurate and up to date by performing regular audits.
Agent
LEND ME PH.
08.2021
- OUTBOUND, WE ARE A PRIVATE HARD MONEY LENDER WHOS LOOKING FOR A BROKER OR CLIENT THAT NEEDS HARD MONEY.
Care Associate
HGS/ Sagility
01.2022 - 02.2023
- Authorization Approval
Seasonal Account Agent
24/7 Ai
- 01.2022
- INBOUND CALLS, HELP THE GUEST TO PLACE AN ORDER, RETURN AND EXCHANGE
Customer Representative Agent
ALORICA PHILIPPINES ALPHALAND
06.2021 - 07.2021
- INBOUND CALLS, HELPING CLIENT TO LOOK FOR THE BEST PROPERTY THEY NEEDS.
Secretary Assistant
M Paule Contruction and Trading
08.2020 - 12.2020
- Answer phones, file, copy, order supplies, sort mail, relay messages, compose correspondence, and do other basic tasks common to business operations.
- Coordinated company meetings and events, clearly communicating relevant details with attendees.
- Managed day-to-day office admin duties, from customer relations to clerical tasks.
- Completed company statements and account records, documenting and filing accurately and efficiently.
- Handled, managed and distributed petty cash and office credit card activities for the company.
- Maintained office distribution lists, ensuring relevant staff and clients received necessary communications.
- Proactively dealt with incoming correspondence, responding to enquiries swiftly and professionally.
Medical Clerk Assistant
Providence Hospital
11.2018 - 03.2019
- Streamlined appointment scheduling for optimal time management and increased daily patient flow.
- Assisted in training new Medical Clerks on clinic protocols, contributing to cohesive teamwork among staff members.
- Gathered information from clients regarding associated medical providers.
- Ensured compliance with HIPAA regulations by securely storing sensitive patient information both physically and electronically.
Sales Supervisor
APPAREL LLC UAE (BENCH)
01.2014 - 01.2018
- SUPERVISE SALES REPRESENTATIVES AND ASSISTANTS, MEET SALES QUOTA AND GOALS, ASSISTS SALES REPRESENTATIVES AND TEAM TO MEET AND EXCEED GOALS, MULTI-TASKING
Sales Associate
LANDMARK GROUP (SHOEMART)
01.2012 - 01.2013
- WELCOME AND GREET CUSTOMERS AS THEY ENTER THE STORE, OFFER HELP AND PROVIDE DIRECT ASSISTANCE TO CUSTOMERS, ANSWER CUSTOMERS QUESTION AND CONCERNS, PROCESS NEWLY RECEIVED SHIPMENTS.
Retail Staff
MASTER SPORTS (MIZUNO PH)
01.2009 - 01.2012
- RETAIL SUPERVISOR, PERFORMING TASK SUCH AS COUNTING MONEY, SEPARATING CHARGE SLIPS, COUPONS, AND VOUCHERS
- BALANCING CASH DRAWERS AND MAKING DEPOSIT, MAINTAIN RECORD RELATED TO SALES, PLACE SPECIAL ORDERS OR CALL OTHER STORES TO FIND DESIRED ITEMS.
Sales Clerk
SM MART INC. (SM HARRISONS)
01.2008 - 01.2009
- GREET CUSTOMERS AND INQUIRE ABOUT THEIR NEEDS, ADVISE CSTOMERS AND ASSIST WHEN NEEDED TO LOCATE OR REPLACE PRODUCT, ASSIST WITH PREPARATIONS FOR DISPLAYS/WINDOW/TRADE/SHOW ETC., TRACK SALES
Service Crew
GOLDEN ARCHES (MC DONALDS)
01.2007 - 01.2008
- GREET THE CUSTOMERS UPON ARRIVAL, INFORM CUSTOMERS ABOUT PROMOTIONS, ANSWER ANY QUESTIONS THE CUSTOMERS MIGHT HAVE, REPEAT ORDERS TO CUSTOMERS TO ENSURE THEY ARE CORRECT, ACCEPT PAYMENT ABS ACCURATELY SUPPLY CHANGE WHEN NEEDED, ENSURE FOOD DELIVERED TO THE TABLE HOT AND FRESH, COMPLY WITH ALL HEALTH AND FOOD SAFETY REGULATIONS AT ALL TIMES.
Education
Nursing
St. Augustine School of Nursing
MakatiBACHELORS OF SCIENCE IN NURSING -
ARELLANO UNIVERSITY
ELEMENTARY -
ST. ANTHONY SCHOOL MANILA
Skills
Microsoft OfficeMicrosoft ExcelMS OutlookPower PointMS 365 EtcMANAGEMENT AND LEADERSHIPS SKILLSCOLABORATION SKILLSCRITICAL THINKING SKILLSCOMMUNICATING SKILLSFLEXIBILITYRESPONSIBILITYCOMMITMENTTIMEW MANAGEMENTMarketingProblem-SolvingCommunication Skills
Timeline
Broker Assistant
CAA Pacific Reality
02.2023 - 08.2023
Care Associate
HGS/ Sagility
01.2022 - 02.2023
Agent
LEND ME PH.
08.2021
Customer Representative Agent
ALORICA PHILIPPINES ALPHALAND
06.2021 - 07.2021
Secretary Assistant
M Paule Contruction and Trading
08.2020 - 12.2020
Medical Clerk Assistant
Providence Hospital
11.2018 - 03.2019
Sales Supervisor
APPAREL LLC UAE (BENCH)
01.2014 - 01.2018
Sales Associate
LANDMARK GROUP (SHOEMART)
01.2012 - 01.2013
Retail Staff
MASTER SPORTS (MIZUNO PH)
01.2009 - 01.2012
Sales Clerk
SM MART INC. (SM HARRISONS)
01.2008 - 01.2009
Service Crew
GOLDEN ARCHES (MC DONALDS)
01.2007 - 01.2008
Seasonal Account Agent
24/7 Ai
- 01.2022
BACHELORS OF SCIENCE IN NURSING -
ARELLANO UNIVERSITY
ELEMENTARY -
ST. ANTHONY SCHOOL MANILA
Nursing
St. Augustine School of Nursing
Personal Information
- Citizenship: Filipino
- Date of birth: 04/01/87
- Marital Status: Married/Seperated
- Religion: Roman Catholic
Education
Education
St. Augustine School of Nursing
Makati
Nursing
2009
ARELLANO UNIVERSITY
BACHELORS OF SCIENCE IN NURSING
01/2008
ST. ANTHONY SCHOOL MANILA
ELEMENTARY
01/2004Education
References
Gian Paolo Paterno 09391289517
Ma. Teresa Espana - 09097471631