April Marie Duzon
MAKATI CITY
Summary
Experienced Human Resources professional with a strong track record in talent acquisition and employee engagement. Recognized for building collaborative relationships and leading effective recruitment campaigns. Dependable and adaptable, consistently achieving results in fast-paced environments. Proficient in candidate evaluation and onboarding processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR Recruiter - PH and US
Convey Health Solutions
01.2022 - 03.2025
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed approximately 30 hires in a month for high-volume PH and US requisitions in a timely manner to meet client staffing needs efficiently.
- Managed candidates for various non-IT professional roles, ensuring seamless operations and alignment with organizational goals
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Presented and discussed job offers and benefits with candidates, ensuring clarity and alignment with their expectations.
Amazon Account Manager
SA Trading
02.2021 - 03.2022
- Conduct thorough research to identify trending products and market demands, ensuring alignment with target customer preferences.
- Monitor and analyze competitor pricing strategies to recommend competitive pricing and maximize sales opportunities.
- Efficiently manage and process customer orders, ensuring timely fulfillment and accurate inventory updates.
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the purchasing process.
- Stay up to date with market trends and provide insights to improve product offerings and sales strategies.
- Create and optimize product listings, ensuring accurate descriptions, images, and relevant keywords for improved visibility and sales.
Customer Service Representative
HelloConnect Inc
02.2021 - 10.2021
- Boosted customer service scores, attentively addressing and resolving customer complaints.
- Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Recruiter/Quality Analyst
Innovative Response
07.2017 - 09.2019
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced call center performance by implementing quality monitoring processes and providing feedback to agents.
- Improved customer satisfaction ratings by analyzing call recordings and identifying areas for improvement.
- Conducted regular evaluations of agent interactions, ensuring consistency in delivering exceptional service.
Back Office Specialist
Orchid Cybertech Services, Inc.
02.2008 - 01.2009
- Served as a reliable point of contact between various departments within the organization, expediting communication flow among teams.
- Supported company growth by effectively managing an expanding workload while maintaining a high level of quality in all tasks.
- Promoted a positive and collaborative work environment by actively participating in team discussions, sharing valuable insights, and offering constructive feedback.
Marketing Associate
Eperformax Contact Centers
02.2006 - 02.2008
- Played a critical role in delivering accurate information to our client by verifying surveys and ensuring data integrity
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Associate of Science - Computer Science
Asian Institute of Computer Studies
Urdaneta City, Pangasinan01.2015
Bachelor of Science - Hotel And Restaurant Management
University of Santo Tomas
Espana, Manila01.2000
Skills
- End to end recruitment
- Time Management
- Job posting
- Offer negotiation
- Team collaboration
- Stakeholder engagement
- Time management
- Employee onboarding
- HR policies and procedures
- Resume screening
- Social media recruiting
Certification
Civil Service Commission, 2015
Timeline
HR Recruiter - PH and US
Convey Health Solutions
01.2022 - 03.2025
Amazon Account Manager
SA Trading
02.2021 - 03.2022
Customer Service Representative
HelloConnect Inc
02.2021 - 10.2021
Recruiter/Quality Analyst
Innovative Response
07.2017 - 09.2019
Back Office Specialist
Orchid Cybertech Services, Inc.
02.2008 - 01.2009
Marketing Associate
Eperformax Contact Centers
02.2006 - 02.2008
Associate of Science - Computer Science
Asian Institute of Computer Studies
Bachelor of Science - Hotel And Restaurant Management
University of Santo Tomas
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