April Cogasa

· Adheres to TQM principles with QUALITY as the number one priority.

· Executes accurately all the standard operating procedures as required by the process.

· Maintains high level of productivity at the highest quality standard.

· Complies with company policies. Report issues that may be of safety concern.

· Highlights all line discrepancies to immediate supervisor either verbally or through defined procedures.

· Reports immediately any defective equipment, fixtures, software, etc. to supervisor.

· Participate actively in TQM teams and other company initiated activities.

· Coordinates with support groups as necessary to ensure continues flows of assembly parts and process.

· Performs material handling effectively.

· Maintains good housekeeping of my work area at all times.

· Initiates to be cross-trained in other workstation to increase flexibility and improve productivity.

· Maintains periodic qualification/certification process and takes effort to remain certified.

· Promotes and adheres to company’s commitment on corporate social responsibility.

· Performs other function as required by immediate supervisor.

• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Recorded contact information of customers and potential customers in internal database.
• Built relationships with customers using strong persuasion and active listening skills.
• Asked pertinent questions to understand customer requirements.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Completed daily cold calling and outreach to build sales pipeline.
• Overcame objections using friendly, persuasive strategies.