April Caliguid
Security Officer II
Puerto Princesa City, Province Of Palawan
Summary
Dynamic professional with a proven track record at the Provincial Government of Palawan, specializing in enhancing security measures and streamlining administrative processes. Expert in document management and emergency response, I've significantly improved facility safety and efficiency. Known for exceptional report writing and fostering professional relationships, approach has consistently resulted in heightened security and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Security Officer II/Administration Officer
Provincial Government of Palawan
01.2020 - Current
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Wrote detailed reports of all security breaches and investigations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Maintain accurate logs and reports of daily activities incidents and security breaches
- Assist in preparation in security policies and procedures.
- Coordinate with management to schedule security personnel and manage shift assignments
- Serve as point of contact for employees regarding security-related inquiries and concerns
- Ensure compliance with company policies and legal regulations related to security and safety.
- Conduct regular inspections of premises to identify potential security risk
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Administrative Assistant V
Provincial Government of Palawan
03.2016 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Travel Agent
Tropical Paradise El Nido Palawan
10.2015 - 03.2016
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes
- Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers
- Improved client loyalty by consistently exceeding expectations with personalized travel advice and support
- Promoted dedicated customer service and support by promptly resolving customer complaints
Education
High School Diploma -
Palawan National School
Puerto Princesa City, Province Of Palawan, Philippines 04.2001 -
Skills
Document Management
Languages
English
Intermediate (B1)
Certification
Certified Basic Life Support with Standard First Aid Training, PDRRMO 5 Days
Timeline
Filipino Brand of Service Excellence Training - 2 Days
06-2024
Certified Basic Life Support with Standard First Aid Training, PDRRMO 5 Days
04-2024
Basic Customer Service SkillsTraining - 2 Days
03-2024
Certified Safety Officer I, DOLE - 2 Days
03-2023
Security Officer II/Administration Officer
Provincial Government of Palawan
01.2020 - Current
Administrative Assistant V
Provincial Government of Palawan
03.2016 - 12.2019
Travel Agent
Tropical Paradise El Nido Palawan
10.2015 - 03.2016
High School Diploma -
Palawan National School
04.2001 -
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