April Arcillas
Tuburan Cebu,CEB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
06.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Doña Liling Neis Negapatan National High School
Tapul, Tabogon, Cebu06-2022
Skills
- Problem-solving
- Active listening
- Adaptability and flexibility
- Computer proficiency
- Team collaboration
- Customer satisfaction measurement
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Listening to Music
Listening to music right after the shift is therapy towards void. Otherwise, it helps me endure such badge mostly those I spoke Irate Customers.
Timeline
Customer Service Representative
06.2023 - 09.2024
High School Diploma -
Doña Liling Neis Negapatan National High School
Similar Profiles
Maria UrsMaria Urs
Career Break for Child Care at NACareer Break for Child Care at NA
Anna KrutekAnna Krutek
Dolce Violin Ensemble at NADolce Violin Ensemble at NA
Megan SaucedoMegan Saucedo
Planned Career Break at NAPlanned Career Break at NA