Apple Mae Nicolas
Quezon City, Metro Manila
Summary
Experienced with managing and optimizing office operations to enhance productivity. Utilizes strong organizational and communication skills to ensure smooth workflow and efficient task completion. Knowledge of team collaboration techniques and adaptability in dynamic work environments.
Overview
18
18
years of professional experience
Work History
Administrative Officer
Caloocan City Hall
07.2018 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Private Secretary
Caloocan City Hall
03.2016 - 07.2018
- Contributed to a positive work environment by fostering collaboration between colleagues and providing administrative support as needed.
- Increased efficiency in daily operations by maintaining an organized filing system for important documents and records.
- Streamlined communication for the executive by promptly responding to inquiries and directing requests to appropriate departments.
- Ensured continuity in daily operations during transitions between executives with comprehensive briefing materials outlining ongoing projects/tasks status updates.
- Safeguarded sensitive information by implementing strict confidentiality measures when handling classified materials or discussions.
Ad Hoc Operations Supervisor
SPi Global
05.2015 - 03.2016
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Team Leader
SPi Global
04.2011 - 05.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
On the Job Trainer
SPi Global
01.2010 - 04.2011
- Trained new hirerd employees to execute tasks in accordance with applicable specifications and procedures.
- Facilitated employee growth and progression by offering mentorship opportunities and providing guidance on career development strategies.
- Enhanced trainee retention by developing comprehensive and interactive training materials.
- Exhibited functional familiarity with curriculum design and delivery principles and practices.
Advanced Customer Service Representative
SPi Global
09.2007 - 12.2009
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Managed escalated cases effectively by liaising with relevant departments and stakeholders to achieve timely solutions for customers.
- Proactively identified potential issues affecting multiple customers and worked with team members to develop solutions, minimizing overall impact on customer experience.
- Trained new hires on company policies, product offerings, systems usage, and advanced communication techniques to deliver exceptional service.
Education
Bachelor of Science - Broadcast Communication
PUP
Manila, Metro Manila, Philippines05-2007
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Training and coaching
- Database administration
Timeline
Administrative Officer
Caloocan City Hall
07.2018 - Current
Private Secretary
Caloocan City Hall
03.2016 - 07.2018
Ad Hoc Operations Supervisor
SPi Global
05.2015 - 03.2016
Team Leader
SPi Global
04.2011 - 05.2015
On the Job Trainer
SPi Global
01.2010 - 04.2011
Advanced Customer Service Representative
SPi Global
09.2007 - 12.2009
Bachelor of Science - Broadcast Communication
PUP
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