APPLE JOYCE GARCIA
LAIASON OFFICER
104 SEMINARY ROAD BRGY BAHAY TORO Quezon City, Metro Manila
Summary
Hardworking successful at building positive relationships with parents, school and students to facilitate academic excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
ON CALL Liaison Representative
a and G Travel Consultancy Services
PUERTO PRINCESA PALAWAN
04.2021 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business from clients.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Customer Service Representative
Phlbet Casino
Quezon City HOMEBASED JOB
12.2022 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Sales Representative
Prestige Incorporation - Watson
Quezon City SM NORTH
10.2018 - 02.2019
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Data Entry Clerk
PLDT Sales & Service Center
Quezon City
03.2018 - 07.2018
- Scanned documents and saved in database to keep records of essential organizational information.
- Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
- Organized, sorted, and checked input data against original documents.
Data Entry Volunteer
JBC Food
Quezon City
03.2015 - 06.2015
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
Education
Some College (No Degree) - Business Administration
DR CARLOS LANTING COLLEGE
SANGANDAAN QUEZON CITY 06.2014 - 03.2025
High School Diploma -
CAYBIGA HIGHSCHOOL
CALOOCAN CITY 06.2014 - 03.2015
Skills
Customer service
Data entry
Complaint resolution
Customer relations
Data collection
Microsoft Excel
Paperwork processing
Live chat support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Representative
Phlbet Casino
12.2022 - 12.2024
ON CALL Liaison Representative
a and G Travel Consultancy Services
04.2021 - Current
Sales Representative
Prestige Incorporation - Watson
10.2018 - 02.2019
Data Entry Clerk
PLDT Sales & Service Center
03.2018 - 07.2018
Data Entry Volunteer
JBC Food
03.2015 - 06.2015
Some College (No Degree) - Business Administration
DR CARLOS LANTING COLLEGE
06.2014 - 03.2025
High School Diploma -
CAYBIGA HIGHSCHOOL
06.2014 - 03.2015