Summary
Overview
Work History
Education
Skills
Timeline
Generic
Apple Jane F. Tandug

Apple Jane F. Tandug

ComTech
Cebu City

Summary

As a VA/GVA/CSR applicant, I have the objective to learn quickly and adapt to the role to the organization. Familiarize myself with the client/organization's guidelines, processes and protocols. I have gain proficiency in office tools and software relevant to office tasks. These includes word processing, spreadsheet management, email platforms, and any industry-specific software used by organization. I can adapt and learn quickly. I have developed problem-solving and decision-making skills to handle unexpected situations or challenges. I will look for opportunities to improve my skills and suggest innovative solutions. I am proactive in identifying areas where I can contribute and add value to the organization. I will take advantage of training programs, workshops, or online resources to continuously develop my skills. Everyone starts somewhere, and while I may not have prior VA experience, my dedication, willingness to learn, and strong work ethic can help me succeed in this role. Seasoned Customer Service/Associate with almost 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Experienced in Customer Service/Sales/Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Financial and Health Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level VA/GVA position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
11
11
years of post-secondary education
1
1
Language

Work History

Customer Service Associate

WIPRO INC. Cebu/United Health Group
Mindanao Ave, Cebu City, 6000 Cebu
08.2018 - 01.2020
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.

Customer Service Representative

EXL Cebu/American Express
2 Quad Bldg, Cardinal Rosales Ave, Cebu City, 6000 Cebu
12.2017 - 02.2018
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service/Sales Representative/SME/QA

AZPIRED INC,
Park Centrale, Floor 7th, 8th, and 9th, Jose Maria del Mar St, Cebu City, 6000 Cebu
11.2014 - 08.2017

Education

Associate of Science - Computer Technology

Asian College of Technology
Pantaleon Del Rosario St, Cebu City, 6000 Cebu
04.2012 - 04.2014

High School Diploma -

Don Vicente Rama Memorial National High School
6000 Macopa St, Cebu City, 6000 Cebu
04.2007 - 04.2011

Basak Community Elementary School
Rizal Avenue, Ext, Cebu City, 6000 Cebu
01.2001 - 04.2006

Skills

Skills and Qualificationsundefined

Timeline

Customer Service Associate

WIPRO INC. Cebu/United Health Group
08.2018 - 01.2020

Customer Service Representative

EXL Cebu/American Express
12.2017 - 02.2018

Customer Service/Sales Representative/SME/QA

AZPIRED INC,
11.2014 - 08.2017

Associate of Science - Computer Technology

Asian College of Technology
04.2012 - 04.2014

High School Diploma -

Don Vicente Rama Memorial National High School
04.2007 - 04.2011

Basak Community Elementary School
01.2001 - 04.2006
Apple Jane F. TandugComTech