Apple Jane Francisco
Technical Support
54-c 13th Avenue Socorro, Quezon City
Summary
Adept at enhancing customer experience through exceptional technical support, as demonstrated at Concentrix, CVG with Disney+ and AT&T. Mastered multitasking and problem-solving, significantly contributing to team goals and exceeding KPIs. Showcases strong technical literacy and effective communication, pivotal in resolving complex issues and boosting customer satisfaction.
Overview
3
3
years of professional experience
Work History
Disney+ Blended Support
Concentrix, CVG
08.2023 - Current
- Provided good product support in different area of streaming services such as Hulu, US Disney+ support, ESPN+ and currently supporting the region of APAC.
- Adapted new and existing techniques in solving the Viewers technical and products concerns.
- Experienced in Billing support, Technical and Product knowledge.
- Delivered the needed KPI's on a monthly basis.
AT&T MTS Advance Technical Support
Concentrix, CVG
07.2021 - 07.2023
- Enhanced end-user experience by providing exceptional technical support and assistance.
- Provided technical support for end-users, resulting in increased productivity and reduced downtime.
- Provided exceptional technical support to end-users by resolving complex issues promptly.
- Increased customer satisfaction by providing timely and effective technical support.
- Facilitated open communication between customers and technical support team members, expediting problem resolution.
Education
Bachelor of Science - Mathematics And Computer Science
Bulacan State University
Malolos, Province Of Bulacan, Philippines 04.2001 -
Skills
Teamwork and Collaboration
Technical literacy
Procedural Generation
Time Management
Problem-solving abilities
Multitasking Abilities
Excellent Communication
Timeline
Disney+ Blended Support
Concentrix, CVG
08.2023 - Current
AT&T MTS Advance Technical Support
Concentrix, CVG
07.2021 - 07.2023
Bachelor of Science - Mathematics And Computer Science
Bulacan State University
04.2001 -
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