Apple Ann Famor
Ipil
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Legal Officer
Department of Agrarian Reform
12.2023 - 12.2024
- Provided legal support in the development and execution of strategic partnerships, joint ventures, and other collaborative arrangements.
- Conducted comprehensive research to support legal proceedings, formulate defenses and initiate legal action.
- Drafted and reviewed a wide range of legal documents to ensure compliance with applicable laws and regulations.
Publishing Assistant
Authors Solutions, Inc.
06.2015 - 07.2018
- Collaborated with editorial teams to develop compelling content for print and digital platforms.
- Streamlined publishing processes for timely project completion and improved efficiency.
- Liaised between authors and publishers, facilitating clear communication throughout the publication process.
Customer Service Representative
EPerformax Contact Centers & BPO
07.2013 - 04.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
ESL Teacher
Acces E-Talk, Inc.
05.2012 - 07.2013
- Educated students in basics of English grammar and conversational speaking.
- Enhanced students' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Education
J.D. - Law
Foundation University
Dumaguete, Province Of Negros Oriental, Philippines06-2023
Skills
- Legal analysis
- Legal advice
- Legal research
- Legal writing
- Customer service
- Active listening
- Critical thinking
- Digital publishing
Timeline
Legal Officer
Department of Agrarian Reform
12.2023 - 12.2024
Publishing Assistant
Authors Solutions, Inc.
06.2015 - 07.2018
Customer Service Representative
EPerformax Contact Centers & BPO
07.2013 - 04.2015
ESL Teacher
Acces E-Talk, Inc.
05.2012 - 07.2013
J.D. - Law
Foundation University
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