APPLE PUCOT
7200 MISAMIS OCCIDENTAL
Summary
An experienced Customer Care Representative.
Overview
14
14
years of professional experience
Work History
Freelancer
,
01.2016 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Collaborated with clients to define project requirements and deliverables.
Customer Care Representative
CONVERGYS
06.2010 - 12.2015
- Gives answers to customer’s various queries
- Maintains customer satisfaction and improve customer experience
- Maintain utmost discretion when dealing with sensitive topics
- Kept a flexible schedule and be available whenever needed
- Attend trainings and seminars.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Education
Bachelor of Science in Nursing -
MISAMIS UNIVERSITY (MU)
03.2010
Class Achiever (Top 1) -
OZAMIZ CITY NATIONAL HIGH SCHOOL (OCNHS)
03.2006
Salutatorian -
COGON ELEMENTARY SCHOOL (COGON INTEGRATED)
03.2002
Skills
- Fluent in English, Filipino and Visayan Language
- Experienced Transcriber
- Detailed and organized
- Microsoft Office Proficiency
- Time Management
- Professional and mature
- Self-directed
- Strong Collaborative Skills
- Flexible
Customer Support
Virtual Assistance
Video Editing
Content Writing
Languages
English
Advanced (C1)
Timeline
Freelancer
,
01.2016 - Current
Customer Care Representative
CONVERGYS
06.2010 - 12.2015
Bachelor of Science in Nursing -
MISAMIS UNIVERSITY (MU)
Class Achiever (Top 1) -
OZAMIZ CITY NATIONAL HIGH SCHOOL (OCNHS)
Salutatorian -
COGON ELEMENTARY SCHOOL (COGON INTEGRATED)
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