Apple Joy Montecillo
Care Assistant
Lapu-Lapu City, Province Of Cebu
Summary
Professional with strong background in providing compassionate care and support. Adept at assisting with daily living activities and ensuring patient comfort. Skilled in team collaboration, communication, and adapting to changing needs. Reliable and focused on delivering high-quality results in healthcare setting.
Overview
12
12
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Care Assistant
Bluebird Care
07.2025 - 02.2026
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Assisted in daily living activities for enhanced patient comfort.
- Organised recreational activities for improved social interaction amongst residents.
- Administered medication to patients, ensuring proper health management.
- Delivered excellent customer service by addressing concerns of patients' families.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Encouraged independence among patients whilst assisting them with tasks.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Travel from client to client's house to provide medication services and hygiene care
- Handled clients with disabilities such as Epileptic, Autonomic Dysreflexia Huntingtons disease.
- Provided care such as Catheter Care, Continence care, Moving and Repositioning, Convene, Medication, Domestic duties, Food preparation based on Dietary plan, drove them for social activities.
- Facilitated communication between patients, families, and healthcare teams to maintain an open dialogue about ongoing care needs.
Assistant in Nursing
Preferred Care Nursing Agency
02.2023 - 04.2024
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Transporting Client From and To Doctors Appointment
- Monitoring Blister pack making sure medication is enough stocks and close monitored placed order to chemist
Disability support worker
Disability Inclusive Support
04.2022 - 01.2023
- Fostered a supportive environment, enhancing client well-being and independence.
- Improved quality of life with tailored care plans, focused on individual needs.
- Monitored health conditions, ensuring appropriate medical attention when necessary.
- Provided physical support to clients, improving mobility and strength.
- Promoted independent living by providing personalised support to individuals with disabilities.
- Administered medications according to prescribed schedules, maintaining optimal health conditions of clients.
- Provided emotional support during challenging times, enhancing mental wellbeing of clients.
Personal care worker
Tri-Care Nursing Home
05.2021 - 03.2022
- Monitored vital signs regularly with the use of appropriate equipment, ensuring immediate medical attention when required.
- Enhanced client comfort by carrying out housekeeping duties regularly.
- Maintained confidentiality of all patient information to protect individual rights and freedom.
- Promoted independence amongst patients through personalised care plans.
- Assisted clients in daily personal care tasks for improved quality of life.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
Personal care attendant
Aveo Taringa
06.2020 - 02.2022
- Maintained clean living environments for improved hygiene standards.
- Followed all confidentiality regulations, protected client privacy.
- Administered medication according to prescribed schedules for better health management.
- Documented vitals, behaviors, and medications in client medical records.
Customer Service Representative
Telstra Head Office
08.2020 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Marketing Professional
Toyota Mabolo, Inc.
04.2018 - 03.2019
- Providing detailed information about vehicle features, specifications, benefits, warranties, and financing options.
- Facilitating test drives, assessing trade-in values, negotiating prices, and coordinating financing to close sales.
- Completing and processing sales and lease paperwork accurately.
- Meeting or exceeding monthly and quarterly sales goals set by the dealership.
- Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
- Conducted market research and analysis to identify consumer trends and preferences.
HR Supervisor
Convergys Philippines Corporation
03.2014 - 04.2018
- Leads and directs the HR Team to deliver a comprehensive HR Service to the business. Furthermore, to proactively advise on best practices of HR.
- Supports people management function that underpin the business culture. The broad areas include: employee relations, compensation, reward and benefits, professional growth and development, communications and performance management.
- Involved in the day-to-day operations of the company
- Facilitated open communication channels between employees and management, promoting a positive work environment.
- Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
Education
Certificate III in Individual Support - Specializing Ageing, Home and Community
AustCare Training Pty Ltd
05.2021
Certificate III in Individual Support - Specializing Disability
AustCare Training Pty Ltd
05.2021
Diploma in Hospitality Management - undefined
Vibe College
03.2021
Certificate IV in Hospitality - undefined
Vibe College
10.2020
Bachelor of Science in Business Administration - Human Resource Development and Management
University of San Jose-Recoletos
03.2014
Skills
Healthcare ethical standards compliance
Bathing and dressing assistance
Health promotion knowledge
End-Of-Life support
Palliative care experience
Mobility assistance proficiency
Dementia care
Respecting boundaries
Emergency response readiness
Elderly support expertise
Meal preparation
Assisted living procedures familiarity
Patient safety training
Assisting with personal hygiene
Hoist operation mastery
Person-centred care plan
Patient safeguarding
Client confidentiality
Booking/Assisting Doctors Appointment
Certification
Emergency First Aid at Work (RQF), Australian Federal Police, July 2025
Timeline
Care Assistant
Bluebird Care
07.2025 - 02.2026
Assistant in Nursing
Preferred Care Nursing Agency
02.2023 - 04.2024
Disability support worker
Disability Inclusive Support
04.2022 - 01.2023
Personal care worker
Tri-Care Nursing Home
05.2021 - 03.2022
Customer Service Representative
Telstra Head Office
08.2020 - 01.2021
Personal care attendant
Aveo Taringa
06.2020 - 02.2022
Marketing Professional
Toyota Mabolo, Inc.
04.2018 - 03.2019
HR Supervisor
Convergys Philippines Corporation
03.2014 - 04.2018
Certificate III in Individual Support - Specializing Disability
AustCare Training Pty Ltd
Diploma in Hospitality Management - undefined
Vibe College
Certificate IV in Hospitality - undefined
Vibe College
Bachelor of Science in Business Administration - Human Resource Development and Management
University of San Jose-Recoletos
Certificate III in Individual Support - Specializing Ageing, Home and Community
AustCare Training Pty Ltd