Experienced in leading marketing operations and supporting executive functions to drive substantial business growth. Leverages project management expertise and strategic communication skills to enhance brand visibility and engagement. Proven ability to cultivate collaborative team environments that foster innovation and efficiency while adeptly navigating evolving market dynamics. Committed to delivering results aligned with organizational goals to propel success in competitive landscapes.
Open To Work
Hi, I’m
APPLE DURO-VELORIA
Manila,CAV
Summary
Overview
13
years of professional experience
Work History
Outside The Box StrategyRemote
Executive Marketing Assistant
01.2022 - 02.2026
Job overview
- Market Trend Research: Staying up-to-date with industry trends, best practices, and emerging marketing technologies to contribute fresh ideas and strategies to marketing campaigns.
- Campaign Coordination: Assisting in the planning, execution, and tracking of marketing campaigns across various channels, ensuring timelines are met, and deliverables are on target.
- Influencer Engagement: Assisting in identifying and reaching out to relevant influencers for potential collaborations, managing communication with influencers, and coordinating influencer marketing campaigns.
- Brand Sourcing: Researching and identifying potential brand partnerships and sponsorship opportunities that align with the company's marketing objectives and target audience.
- Content Creation: Collaborating with the marketing team to create and edit marketing materials, including social media posts, blog articles, and promotional content.
- Event Management: Helping to organize and coordinate marketing events, trade shows, and product launches, from planning logistics to coordinating promotional materials.
- Reporting and Analytics: Generating regular reports on marketing performance metrics, analyzing data, and presenting findings to the marketing team to inform decision-making.
- Budget Management: Assisting in managing marketing budgets, tracking expenses, and ensuring cost efficiency in marketing initiatives.
- Administrative Support: Providing comprehensive administrative support to the CMO including managing calendars, scheduling meetings, coordinating travel arrangements, and handling correspondence.
AchieveCE Inc.Remote
Social Media Manager, Customer Service Manager & Admin Specialist
10.2020 - 12.2025
Job overview
- Social Media Manager:
- Create, write, publish and share engaging content daily (e.g. original text, photos, videos, and news)
- Design and implement social media strategy to align with business goals
- Communicate with followers, respond to queries in a timely manner and monitor customer reviews
- Fostering Company's community group through participating in questions, discussion threads, and updates
- Suggest and implement new features to develop brand awareness, like promotions and competitions
- Design and implement social media strategy to align with business goals
- Set specific objectives and report on ROI
- Customer Service Manager:
- Leading and managing a team of 5 customer service representatives.
- Develop and implement strategies to deliver exceptional customer service.
- Handle escalated customer issues and complaints that require their expertise or intervention.
- Monitor the performance of the customer service team, tracking key metrics such as response times, customer satisfaction scores, and first-call resolution rates.
- Coordinate and deliver training programs to enhance the skills and knowledge of customer service representatives.
- Identify opportunities for process improvement within the customer service department.
- Review customer complaints and concerns and seek to improve the customer experience
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Admin Specialist:
- Creating Graphics for Ads in Blogs, Platforms and Landing pages
- Audio transcriptions for webinars and meetings
- Project Management and business development through lead prospecting
- Data Entry and Admin related works
- Creating and Managing Day to Day Reports and Files
Kristen Miller Marketing & Picturized Recipes
Digital Marketer
12.2022 - 03.2023
Job overview
- Lead Generation: Researching and identifying potential leads through market research, networking, and social media. Designing eye-catching graphics for lead generation campaigns.
- CRM Management: Maintaining and updating the customer relationship management (CRM) system to ensure accurate and up-to-date customer information.
- Market Research: Conducting market research to identify new sales opportunities and stay updated on industry trends and competitor activities. Creating infographics to present market research findings.
- Graphic Designs: Supporting sales campaigns and promotional activities by creating graphics and visual content for social media, email marketing, and other channels. Designing attention-grabbing promotional graphics.
- On-page SEO: Assisting in on-page SEO strategies, including optimizing meta titles, meta descriptions, and heading tags. Creating visually appealing graphics to accompany on-page content.
Zenvoy LLC. (Thankz Team Management)Remote
Success Customer and Community Manager / Social Media Manager
01.2020 - 10.2021
Job overview
- Social Media Management (handling 4 accounts - FB, Instagram, LinkedIn, and Twitter)
- Providing Social Media engagement through an organic strategy that converts
- Create, write, publish and share engaging content daily (e.g. original text, photos, videos, and news)
- Managing appointments and Calendar of the CFO and CEO
- Fostering Company's community group through participating in questions, discussion threads, and updates
- Providing Customer Support to Six (6) via business emails and chats
- Project Management and business development through lead prospecting
- Creating and Managing Day to Day Reports and Files
- Transcribing Customer Data (Graphics to Text)
Zenvoy LLC.
Online Community Manager
08.2019 - 10.2020
Job overview
- Managing appointments and Calendar of the CFO and CEO
- Fostering Company's community group through participating in questions, discussion threads, and updates
- Providing Customer Support to Six (6) via business emails and chats
- Project Management and business development through lead prospecting
- Creating and Managing Day to Day Reports and Files
- Transcribing Customer Data (Graphics to Text)
IQOR PHILS INC
Customer billing and finance specialist.-non voiced/chat support-Sprint- account (US telco. Company)
11.2016 - 05.2017
Job overview
- Handling inbound customer service chats
- Answering technical support inquiries via incoming chat
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching, and resolving customer issues.
- Performs other duties as assigned.
IQOR PHILS INC
Customer billing and finance specialist.-voiced/call support-Sprint- account (US telco. Company)
10.2014 - 10.2016
Job overview
- Handling inbound customer service calls
- Answering technical support inquiries via incoming calls
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching, and resolving customer issues.
- Performs other duties as assigned.
MIROF COMLINK INC.
Online Officer - CSR
01.2013 - 05.2014
Job overview
- Handle all customer non-voice queries, questions and complaints.
- Process orders and requests through CRM application
- Upsell new products and services
- Do reports and logs of customer's orders and sales
MIROF COMLINK INC.
Customer Service Representative
11.2012 - 01.2013
Job overview
- Answer phone calls to process customer orders
- Answer phone calls to escalate complaints to appropriate team
- Upsell new products and services
Education
Philippine Womens UniversityManila, Metro Manila, Philippines
from Communications and Media
11-2024
University Overview
with distinction
Asian Institute of Science and TechnologyDasmarinas
Associate Degree from Computer Science
04-2012
University Overview
Leadership Award
Skills
- Strategic Brand Management
- Influencer relationship management
- CRM process optimization
- Visual concept development
- Data-driven marketing analysis
- Website management
- Strategic partnership development
- Product launch management
- Campaign strategy development
Timeline
Digital Marketer
Kristen Miller Marketing & Picturized Recipes
12.2022 - 03.2023
Executive Marketing Assistant
Outside The Box Strategy
01.2022 - 02.2026
Social Media Manager, Customer Service Manager & Admin Specialist
AchieveCE Inc.
10.2020 - 12.2025
Success Customer and Community Manager / Social Media Manager
Zenvoy LLC. (Thankz Team Management)
01.2020 - 10.2021
Online Community Manager
Zenvoy LLC.
08.2019 - 10.2020
Customer billing and finance specialist.-non voiced/chat support-Sprint- account (US telco. Company)
IQOR PHILS INC
11.2016 - 05.2017
Customer billing and finance specialist.-voiced/call support-Sprint- account (US telco. Company)
IQOR PHILS INC
10.2014 - 10.2016
Online Officer - CSR
MIROF COMLINK INC.
01.2013 - 05.2014
Customer Service Representative
MIROF COMLINK INC.
11.2012 - 01.2013
Asian Institute of Science and Technology
Associate Degree from Computer Science
Philippine Womens University
from Communications and Media