Summary
Overview
Work History
Education
Skills
Disclaimer
MEMBER'S DATA FORM (MDF)
Timeline
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Apple Dumaguin

Imus, Cavite

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Amazon Mnl12
Pasay, Metro Manila, Philippines
09.2021 - Current
  • Processed orders efficiently using point-of-sale systems to ensure timely transactions.
  • Maintained detailed records of customer interactions for follow-up actions and service improvement.
  • Assisted customers with inquiries and provided accurate information on products and services.
  • Handled customer complaints professionally, ensuring resolution to enhance satisfaction.
  • I acted as a CAP Case for eight months. My duties included handling escalations and assisting customers.

Education

High School Diploma -

General Emillio Aguinaldo National High School
Imus, Province Of Cavite, Philippines
03-2010

Skills

  • Active listening
  • Critical thinking
  • Data entry
  • Customer service
  • Team work and collaboration
  • Professionalism and strong work ethic

Disclaimer

Membership registration with the Fund does not automatically qualify a Pag-IBIG member to avail of the Fund's various programs. A Pag-IBIG member must satisfy the eligibility requirements and comply with the documentary requirements, which is subject to verification and approval.

MEMBER'S DATA FORM (MDF)

  • OCCUPATIONAL STATUS: UNEMPLOYED/NOT YET EMPLOYED
  • MEMBERSHIP CATEGORY: Please specify
  • PERSONAL DETAILS
  • NAME: LAST NAME: DUMAGUIN, FIRST NAME: APPLE, NAME EXTENSION: , MIDDLE NAME: DICEN, NO MIDDLE NAME: [ ]
  • MEMBER: DUMAGUIN APPLE DICEN
  • FATHER: DUMAGUIN EDGARDO LACAP
  • MOTHER (Maiden Name): DICEN CRISTINA ALDAVE
  • SPOUSE (if Married):
  • MEMBER'S NAME AS APPEARING IN THE BIRTH CERTIFICATE: DUMAGUIN APPLE DICEN
  • DATE OF BIRTH: 03/11/1993
  • MARITAL STATUS: Single/Unmarried
  • TAXPAYER IDENTIFICATION NUMBER (TIN): 750257155
  • PLACE OF BIRTH: MUS, CAVITE
  • CITIZENSHIP: FILIPINO
  • SSS NUMBER: 3507581295
  • SEX: FEMALE
  • HEIGHT(cm): 150.00
  • WEIGHT(kg): 52.00
  • PROMINENT DISTINGUISHING FACIAL FEATURES: SCAR ON THE UPPER PART OF THE RIGHT EYEBROW
  • COMMON REFERENCE NUMBER (CRN):
  • FREQUENCY OF MEMBERSHIP SAVINGS (MS) PAYMENT:
  • ADDRESS AND CONTACT DETAILS
  • PERMANENT HOME ADDRESS: Unit/Room No., Floor: , Building Name: , Lot No., Block No.: , Phase No.: , House No.: 096, Street Name: COLONEL MARANO TOPACIO STREET, Subdivision: , Barangay: POBLACION 4A, Municipality/City: IMUS, Province/State/Country: CAVITE, PHILIPPINES, ZIP Code: 4103
  • COUNTRY + AREA CODE + TELEPHONE NUMBER: Home: , Cell Phone: +63 (0997) 3117032, Business (Direct Line): , Business (Trunk Line): , Email Address: dumaguinapple@gmail.com
  • PRESENT HOME ADDRESS: Unit/Room No., Floor: , Building Name: , Lot No., Block No.: , Phase No.: , House No.: 096, Street Name: COLONEL MARANO TOPACIO STREET, Subdivision: , Barangay: POBLACION 4A, Municipality/City: IMUS, Province/State/Country: CAVITE, PHILIPPINES, ZIP Code: 4103
  • PREFERRED MAILING ADDRESS: PERMANENT HOME ADDRESS
  • PRESENT EMPLOYMENT DETAILS
  • OCCUPATION: , EMPLOYMENT STATUS: , TYPE OF WORK: , EMPLOYER/BUSINESS NAME: , COUNTRY OF ASSIGNMENT: , EMPLOYER/BUSINESS ADDRESS: Unit/Room No., Floor: , Building Name: , Lot No., Block No.: , Phase No.: , House No.: , Street Name: , Subdivision: , Barangay: , Municipality/City: , Province: , State/Country(if abroad): , ZIP Code: , MONTHLY INCOME: Basic: 0.00, Allowances/Others: 0.00, Total Mo. Income: 0.00, OFFICE ASSIGNMENT: , DATE EMPLOYED:
  • PREVIOUS EMPLOYMENT FROM DATE OF Pag-IBIG MEMBERSHIP
  • EMPLOYER/BUSINESS NAME: , OFFICE ASSIGNMENT: , EMPLOYER/BUSINESS ADDRESS: , FROM: , TO:
  • HEIRS
  • LAST NAME: GARCIA, FIRST NAME: PAUL JEFFRY, NAME EXTENSION: , MIDDLE NAME: DUMAGUIN, NO MIDDLE NAME: [ ]
  • RELATIONSHIP: SON
  • DATE OF BIRTH: 04/27/2012
  • CERTIFICATION
  • I hereby certify that the information given, and all statements made herein are true and correct. Likewise, I hereby authorize Pag-IBIG Fund to collect record, organize, update/modify, consult, use, consolidate, block, erase or destruct my personal data as part of my information. I hereby affirm my right to (a) be informed (b) object to processing (c) access, (d) rectify, suspend or withdraw my personal data; (e) damages; and (f) data portability pursuant to the provision of R.A. No. 10173 (Data Privacy Act of 2012).
  • SIGNATURE OF INFORMANT: , DATE:
  • FOR Pag-IBIG FUND USE ONLY
  • RECEIVED BY: , DATE:
  • Signature over Printed Name: , Designation/Position: , Branch/Unit:

Timeline

Customer Service Representative

Amazon Mnl12
09.2021 - Current

High School Diploma -

General Emillio Aguinaldo National High School
Apple Dumaguin