Anwille Catindig
Junior Technical Consultant
Mandaluyong City
Summary
Results-driven Technical Consultant with 1 year of experience specializing in developing business solutions for clients through the utilization of low-code platforms. Possesses a strong background in application development and a keen ability to bridge the gap between technical requirements and business objectives. Skilled in identifying client needs, translating them into effective solutions, and delivering high-quality results within budget and timeline constraints. Demonstrates excellent communication and interpersonal skills, fostering strong client relationships and collaborating effectively with cross-functional teams. Committed to staying updated with the latest technologies and continuously enhancing expertise to drive innovation and efficiency in application development.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Junior Technical Consultant
Via Appia Philippines Inc.
Mandaluyong City
07.2022 - Current
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Improved systems with addition of new features and infrastructure.
- Design and Develop Business Process Flows and Architecture
- Develop APIs and Integrations to integrate systems and processes with other applications
- Develop RPA Bots for Specific Business Use Cases
Tier 2 Technical Support Specialist
Datamatics Global Services Ltd.
Pasig City
09.2019 - 06.2023
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Patched software and installed new versions to eliminate security problems and protect data.
- Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
Community Manager
Internet Game & Solution Consulting Philippines Inc.
Pasig City
05.2018 - 09.2019
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Debugged and tested game features to support quality assurance requirements.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Education
Bachelor of Science - Information Technology
Jose Rizal University
Mandaluyong City, Philippines 06.2014 - 04.2018
National Certificate III - Game Programming
Human Resource Development Center
Taguig City, Philippines 06.2017 - 06.2018
Skills
Business Process Analysis
Accomplishments
- Awarded Top Performing Agent 1st Quarter 2022 by Datamatics Global Services Ltd.
- Awarded Oustanding Employee of the Year 2021 by Datamatics Global Services Ltd.
Certification
Google IT Support Certificate
Timeline
Junior Technical Consultant
Via Appia Philippines Inc.
07.2022 - Current
Google IT Support Certificate
05-2022
Tier 2 Technical Support Specialist
Datamatics Global Services Ltd.
09.2019 - 06.2023
Game Programming National Certificate III
06-2018
Community Manager
Internet Game & Solution Consulting Philippines Inc.
05.2018 - 09.2019
National Certificate III - Game Programming
Human Resource Development Center
06.2017 - 06.2018
Bachelor of Science - Information Technology
Jose Rizal University
06.2014 - 04.2018
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