Antonnete Ybanez

Work History

Genpact Servicing LLC

Collaborated with team members for enhanced process efficiency and productivity.
Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Maintained high levels of data confidentiality through adherence to company policies and procedures.

Genpact Servicing LLC

10.2024 - Current

Cultivated cohesive team environment by providing clear direction and support.
Led training initiatives, enhancing employee skills and confidence.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.

Genpact Servicing LLC

07.2022 - 09.2024

Analyzed performance metrics to identify areas for improvement, guiding future business strategies.
Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Gained knowledge of company policies, protocols and processes.
Acted with integrity, honesty, and knowledge to promote culture of company.
Handled day-to-day customer or client questions via telephone or email.
Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Enhanced team performance by implementing effective communication strategies within the group.
Fostered positive work environment by initiating mentorship program for new hires, enhancing team cohesion and reducing turnover rates.

Genpact Servicing LLC

03.2013 - 03.2022

Conducted regular process audits, fostering continuous improvement in operations.
Developed standard operating procedures for daily processes.
Mentored junior team members in best practices for process development, fostering a culture of continuous learning and improvement.
Trained new employees on established processes, ensuring consistent performance across the team.

St. Andrew's School

05.2004 - 11.2007

Planned, prepared, and taught lesson plans, giving students individual support.
Enhanced classroom environment for effective learning by incorporating hands-on activities and real-world applications of scientific concepts.
Established clear expectations for behavior and academic performance; consistently enforced policies while maintaining fairness and respect toward all students.
Participated in professional development workshops to stay updated on current research findings and best practices in science education.

Bloomfield Academy

05.1999 - 04.2004

Planned, prepared, and taught lesson plans, giving students individual support.
Created interactive learning activities for fostering critical thinking and collaborative skills among students.
Integrated technology into lessons to enhance learning experiences and prepare students for future challenges.
Delivered interactive lessons to help students comprehend complex concepts.
Participated in professional development workshops to stay updated on current research findings and best practices in science education.
Communicated with students and parents regarding academic progress, assignments, and behavior.