Antonio Boquecosa Jr
Bachelor Of Science In Marine Transportation
Cebu City, Province Of Cebu
Summary
Proven customer service expert from Philippines, adept in technical troubleshooting and active listening, significantly enhanced customer satisfaction. Skillfully managed high call volumes, achieving call center performance metrics with reliability and empathy. Demonstrated adaptability and problem resolution skills, fostering positive customer relationships and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
IQOR Philippines
12.2022 - Current
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Telemarketer
LeadGen Marketing
04.2022 - 06.2022
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
Customer Service Representative
Concentrix
10.2018 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Bachelor of Science in Marine Transportation
University of The Visayas
Colon St, Cebu City 04.2001 -
Skills
Customer service
Data entry
First call resolution
Problem resolution
Call center experience
Active listening
Empathy and patience
Technical troubleshooting
Multitasking Abilities
Reliability
Adaptability
Timeline
Customer Care Representative
IQOR Philippines
12.2022 - Current
Telemarketer
LeadGen Marketing
04.2022 - 06.2022
Customer Service Representative
Concentrix
10.2018 - 01.2019
No Degree - Bachelor of Science in Marine Transportation
University of The Visayas
04.2001 -
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