Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Antonio Pineda III

Marikina City, Metro Manila,00

Summary

Dynamic Customer Service Representative with a proven track record at Teleperformance, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective complaint handling and meticulous order processing. Skilled in Microsoft Excel and conflict resolution, fostering loyalty and repeat business through empathetic interactions.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Work History

Customer Service Representative

Telepreformance
02.2014 - 07.2014
  • Assisted customers with inquiries, providing accurate information on products and services.
  • Handled customer complaints effectively, ensuring timely resolutions to enhance satisfaction.
  • Processed orders and returns, maintaining attention to detail for accurate transactions.
  • Collaborated with team members to improve service delivery and streamline operations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Aviation Major in Flying

Airlink International Aviation College
Pasay, Metro Manila, Philippines
11-2024

High School Diploma -

Regent Christian Academy
Marikina City
06.2000 - 03.2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Customer relations
  • Microsoft Excel

Languages

English
Upper intermediate (B2)

Timeline

Customer Service Representative

Telepreformance
02.2014 - 07.2014

High School Diploma -

Regent Christian Academy
06.2000 - 03.2025

Bachelor of Science - Aviation Major in Flying

Airlink International Aviation College
Antonio Pineda III