Dynamic Customer Service Representative with a proven track record at Teleperformance, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective complaint handling and meticulous order processing. Skilled in Microsoft Excel and conflict resolution, fostering loyalty and repeat business through empathetic interactions.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Work History
Customer Service Representative
Telepreformance
Taguig, Metro Manila, Philippines
02.2014 - 07.2014
Assisted customers with inquiries, providing accurate information on products and services.
Handled customer complaints effectively, ensuring timely resolutions to enhance satisfaction.
Processed orders and returns, maintaining attention to detail for accurate transactions.
Collaborated with team members to improve service delivery and streamline operations.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.