Antonino Ular
Technical Support
San Pablo City
Summary
Tech-savvy and detail-oriented professional with hands-on experience in technical support, social media management, and system troubleshooting. Skilled in Google Workspace, ClickUp, email handling, ticketing systems, and calendar management. Quick to learn, proactive, and adaptable in remote work settings, ready to provide efficient Virtual Assistant support for busy entrepreneurs and teams.
Overview
9
9
years of professional experience
Work History
Enterprise Information Systems Technician
Franklin Baker Company of the Philippines
San Pablo City
05.2025 - Current
- Provides technical support and maintenance for enterprise-level information systems, ensuring reliable operation of hardware, software, and network infrastructure. Troubleshoots desktops, laptops, LAN connections, and CCTV systems while supporting email, Google Workspace, ClickUp, and ticketing platforms. Performs system installations, updates, and preventive maintenance while maintaining data security and system integrity. Monitors system performance, resolves technical issues promptly, and collaborates with different teams to optimize IT operations and improve overall business productivity.
- Used ticketing systems to manage and process support actions and requests.
- Improved system performance by implementing and maintaining network infrastructure updates.
Social Media Management
2kFreak TV
02.2020 - Current
- Assisted with social media management tasks by scheduling posts, monitoring analytics data, and engaging with followers through meaningful interactions.
- Managed and developed the Facebook page of 2KFreakTV, growing the audience from scratch to over 7,000 followers. Increased engagement by approximately 70% through consistent content posting, audience interaction, and strategic use of trending topics. Created and scheduled engaging posts, monitored page performance, and responded to messages and comments to build a strong online community. Analyzed insights and optimized content strategies to improve reach, visibility, and follower growth.
Director of Music and Worship
Citizens of Heaven Church
01.2017 - Current
- Coordinated and managed music-related projects and church events to ensure smooth execution of worship services and special programs. Led the music team by organizing rehearsals, scheduling performers, and guiding overall musical direction. Collaborated with church leaders and volunteers to align music with event themes and spiritual objectives. Oversaw song selection, arrangements, and technical requirements such as sound setup and equipment. Ensured effective communication, time management, and team coordination to deliver high-quality and meaningful worship experiences.
- Served as liaison between Music Ministry volunteers and church leadership, ensuring clear communication lines were maintained at all times.
Social Media Analyst
Telus International
08.2024 - 04.2025
- Designed visually appealing graphics for use in both organic and paid social media content, enhancing overall aesthetic appeal.
- Analyzed social media data and online trends to support the company’s digital strategy and improve campaign performance. Monitored engagement metrics, audience behavior, and content effectiveness across multiple platforms. Provided insights and reports to help optimize social media campaigns and enhance brand visibility. Assisted in identifying trends, tracking key performance indicators (KPIs), and recommending data-driven strategies to improve overall engagement and reach. Collaborated with teams to support decision-making through accurate analysis and reporting.
- Contextualized data, analyzed and shared relevant information and discussed actionable recommendations with product team.
- Monitored industry trends, adjusting strategies accordingly to maintain a competitive edge in the market.
Education
Bachelor of Computer Information Systems - Computer Technician
04.2001 -
Completed training in computer systems servicing and information systems support, focusing on hardware troubleshooting, software installation, and network configuration. Gained hands-on experience in assembling and repairing computers, maintaining operating systems, and supporting enterprise and office-based applications. Learned to manage user accounts, handle basic server and network tasks, and ensure system security and data integrity. Developed skills in technical support, ticket handling, and problem-solving to assist users and maintain efficient IT operations.
Bachelor of Science - Computer Engineering
04.2001 -
Studied the fundamentals of computer systems, including hardware, software, and network technologies. Gained knowledge in computer assembly, troubleshooting, and maintenance, as well as basic programming and system analysis. Developed skills in diagnosing technical issues, installing operating systems, and managing computer networks. Learned to integrate hardware and software solutions to support business and technical requirements. Built a strong foundation in IT support, problem-solving, and system optimization.
Bachelor of Computer Science - Computer And Information Sciences
04.2001 -
Studied the principles and applications of computing and information systems, covering areas such as programming, database management, networking, and system analysis. Gained hands-on experience in troubleshooting hardware and software, developing IT solutions, and managing digital information. Learned to design, implement, and maintain computer systems and networks to support business and organizational needs. Developed problem-solving, analytical, and technical skills to effectively support IT operations and digital workflows.
High School Diploma -
04.2001 -
Completed secondary education with a focus on building foundational skills in mathematics, science, and communication. Developed critical thinking, problem-solving, and teamwork abilities while actively participating in school projects and extracurricular activities.
Skills
Network troubleshooting
Remote support
Software installation
IT asset management
Technical troubleshooting
Hardware maintenance
Hardware and software support
Computer maintenance
Multitasking
Google Workspace
ClickUp
Email Handling
Communication Skills
System Trouble Shooting
Timeline
Enterprise Information Systems Technician - Franklin Baker Company of the Philippines
05.2025 - Current
Social Media Analyst - Telus International
08.2024 - 04.2025
Social Media Management - 2kFreak TV
02.2020 - Current
Director of Music and Worship - Citizens of Heaven Church
01.2017 - Current
Xavier Technical Training School - Bachelor of Computer Information Systems, Computer Technician
04.2001 -
STI College San Pablo - Bachelor of Science, Computer Engineering
04.2001 -
Advance Technical Learning School - Bachelor of Computer Science, Computer And Information Sciences
04.2001 -
Trade National High School - High School Diploma,
04.2001 -
Additional Information
LANGUAGES
English: Proficient
Filipino: Native
Remote Work Readiness
Internet: Globe Fiber Plan 1699 (500mbps) | Backup: Globe Data 5G
Power Backup: UPS with 2-hour Battery
Equipment: Personal PC Desktop
Specification:
CPU: Intel Core i5-12400F
GPU: Inno3D iChiLL X4 RTX 3080 10GB
RAM: Corsair Vengeance 16GB ×2 (3200MHz)
Motherboard: MSI B760 PRO
Power Supply: Corsair CX850 80+ Bronze
Availability: Flexible schedule | Available for US/UK/AU time zones | Open to graveyard shift.
Tech Profieciency
AI Tools: ChatGPT, Grammarly, Canva AI, Gemini, Manus
Productivity: Google Workspace (Docs, Sheets, Slides, Drive), Microsoft 365
Communication: Zoom, Google Meet, Discord
Project Management: Notion, Trello, Asana, ClickUp
Design/Social Media: Canva, CapCut, Meta Business Suite, Later
Remote Work Readiness
Internet: Globe Fiber Plan 1699 (500mbps) | Backup: Globe Data 5G
Power Backup: UPS with 2-hour Battery
Equipment: Personal PC Desktop
Specification:
CPU: Intel Core i5-12400F
GPU: Inno3D iChiLL X4 RTX 3080 10GB
RAM: Corsair Vengeance 16GB ×2 (3200MHz)
Motherboard: MSI B760 PRO
Power Supply: Corsair CX850 80+ Bronze
Availability: Flexible schedule | Available for US/UK/AU time zones | Open to graveyard shift.