ANTONINO SOBRENO
Quezon City, Metro Manila
Summary
Dynamic leader with proven expertise in team supervision and problem-solving, honed at Alorica and other leading firms. Excelled in enhancing team performance and customer satisfaction through effective mentoring and quality improvement strategies. Skilled in people management and work planning, achieving significant improvements in productivity and team collaboration.
Overview
7
7
years of professional experience
Work History
Team Leader
Telus International
01.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Coach
Valor Global
01.2022 - 11.2023
- Enhanced team performance by developing and implementing effective coaching strategies.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Doing Interpreting Performance Trend to give appreciative and constructive feedback.
Supervisor of Operations
Alorica
11.2019 - 12.2021
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Mentor / New Hire Support
Alorica
12.2018 - 11.2019
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Enhanced mentee performance by providing personalized guidance and support.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
Customer Service Representative
Alorica
03.2018 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
San Gabriel Vocational High School
San Gabriel, Province Of La Union, Philippines 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Quality improvement
Documentation and reporting
People management
Mentoring
Timeline
Team Leader
Telus International
01.2024 - Current
Coach
Valor Global
01.2022 - 11.2023
Supervisor of Operations
Alorica
11.2019 - 12.2021
Mentor / New Hire Support
Alorica
12.2018 - 11.2019
Customer Service Representative
Alorica
03.2018 - 12.2018
High School Diploma -
San Gabriel Vocational High School
04.2001 -
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