Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Antonette Cecile Villar

Quezon City

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr. Subject Matter Expert

Concentrix Philippines
06.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.

Customer Service Representative

Teleperformance
03.2016 - 03.2018
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Sitel
11.2015 - 02.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Education

Bachelor Of Science In Entrepreneurship -

Bicol University Polangui Campus
Polangui, Albay
04.2015

Skills

  • Technical Support

Certification

  • 120-Hour Tesol/Tefl Certificate
  • Career Civil Service - Professional Level

Accomplishments

  • Achieved Top Performer Award by completing task with accuracy and efficiency.
  • Supervised team of 15 staff members.

Timeline

Sr. Subject Matter Expert

Concentrix Philippines
06.2018 - Current

Customer Service Representative

Teleperformance
03.2016 - 03.2018

Customer Service Representative

Sitel
11.2015 - 02.2016

Bachelor Of Science In Entrepreneurship -

Bicol University Polangui Campus

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Antonette Cecile Villar