Antonette Cecile Villar
Quezon City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Subject Matter Expert
Concentrix Philippines
06.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
Customer Service Representative
Teleperformance
03.2016 - 03.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Sitel
11.2015 - 02.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
Bachelor Of Science In Entrepreneurship -
Bicol University Polangui Campus
Polangui, Albay04.2015
Skills
- Technical Support
Certification
- 120-Hour Tesol/Tefl Certificate
- Career Civil Service - Professional Level
Accomplishments
- Achieved Top Performer Award by completing task with accuracy and efficiency.
- Supervised team of 15 staff members.
Timeline
Sr. Subject Matter Expert
Concentrix Philippines
06.2018 - Current
Customer Service Representative
Teleperformance
03.2016 - 03.2018
Customer Service Representative
Sitel
11.2015 - 02.2016
Bachelor Of Science In Entrepreneurship -
Bicol University Polangui Campus