Antonette Dagmante
Senior Associate
San Jose Del Monte, Bulacan
Summary
Dedicated customer service professional with 5+ years of experience in billing, insurance claims, and financial services. Adept at handling customer inquiries, processing payments, resolving billing disputes, and ensuring smooth revenue cycle operations. Experienced in coaching and mentoring newly hired teams to improve efficiency and knowledge retention. Strong problem-solving skills, adaptability, and attention to detail in high-pressure environments. Seeking to leverage expertise in a dynamic organization to drive efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Senior Associate
R1 RCM PHILIPPINES INC
08.2022 - Current
- Handle hospital billing & revenue cycle management for Ascension Hospitals and Physicians.
- Process and collect payments, offering payment arrangements to customers.
- Verify insurance eligibility, submit claims, and investigate denied claims.
- Point of contact for insurance providers, ensuring accurate claims information.
- Submit attorney subpoenas and medical records requests.
- Document all actions and changes in patient accounts for compliance.
- Coached newly hired associates, providing guidance on tools, workflows, and best practices.
- Recognized with a Certificate of Appreciation for mentoring and assisting new hires.
Financial Services / Customer Service Representati
CBE Companies PH
09.2019 - 07.2022
- Managed telecommunications billing & payments, assisting customers with account disputes and reconnections.
- Provided billing explanations and walked customers through self-service options.
- Processed waivers and fee adjustments where applicable.
- Maintained a high level of customer satisfaction through effective issue resolution.
Clicker App Operator (Back Office)
CBE Companies PH
09.2017 - 09.2019
- Assisted collections teams by updating customer contact information.
Education
Bachelor - Business Accountancy
Tomas Claudio Colleges (Undergraduate)
Morong, Rizal2016
Bachelor - Business Accountancy
ICCT Colleges (Undergraduate)
Cainta, Rizal2015
Skills
Technical Skills
Billing & Payment Processing
Insurance Claims & Eligibility Verification
Revenue Cycle Management
Customer Support (Phone, Chat, Back Office)
Coaching & Training New Hires
Tools: Athena, Visitpay, RevSpring, R1Contact, R1Decision Tools
Soft Skills
Strong Communication & Problem-Solving
Time Management & Adaptability
Team Collaboration & Leadership
Initiative & Critical Thinking
Timeline
Senior Associate
R1 RCM PHILIPPINES INC
08.2022 - Current
Financial Services / Customer Service Representati
CBE Companies PH
09.2019 - 07.2022
Clicker App Operator (Back Office)
CBE Companies PH
09.2017 - 09.2019
Bachelor - Business Accountancy
Tomas Claudio Colleges (Undergraduate)
Bachelor - Business Accountancy
ICCT Colleges (Undergraduate)