Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Browsing on the web.
Timeline
AccountManager

Anton Bien Fernandez

Account Associate
Santa Rita, Province Of Pampanga

Summary

Proficient administrative team member well-versed in payment processing, correspondence management and sales. Offering 6 years of related experience and the desire to positively influence team efficiency, work accuracy, and overall productivity.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Account Associate position. Ready to help team achieve company goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Account Associate position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Account Associate

VXI Global Solutions
Vxi-family.com VXI Clark SM City Clark Tech Hub Bldg. 6, M.A. Roxas Hwy, Malabanias, Angeles, 2009 P
02.2023 - Current
  • Complied with industry regulations while managing sensitive customer information, ensuring privacy and security at all times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked well in team setting, providing support and guidance.
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%".

Bartender

Royce Hotel And Casino
Clark Freeport Zone, Pampanga, 2009 Clark
04.2018 - 11.2022
  • Completed requisitions to maintain required stock par levels.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%

Education

Bachelor of Science - Information Technology

Mary The Queen College
San Matias, Guagua, Pampanga
04.2024 - 04.2024

Bachelor of Science - Hotel And Restaurant Management

Mary The Queen College, Philippines
San Matias, Guagua, Pampanga
06.2014 - 04.2018

Skills

Self Motivation

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Accomplishments

  • Achieved [Top 1 Seller] by completing more the expected number of posted sales with accuracy and efficiency.
  • Supervised newly hired agent to about the process and use of tools such as CRM and etc.
  • No record of any absentism and tardiness.
  • Assisting other team member when support is not available.

Interests

Gaming and listening to music

Browsing on the web.

I have the ability to pull in information from the web to help answer my questions.

Browsing on the web makes you knowledgeable.

You will be aware about the current news , other places , events , seminars , and it adds more knowledge like what are the things that are currently on trend and web sometimes makes you expand your awareness like what are the things that still exist and not.



Timeline

Bachelor of Science - Information Technology

Mary The Queen College
04.2024 - 04.2024

Account Associate

VXI Global Solutions
02.2023 - Current

Bartender

Royce Hotel And Casino
04.2018 - 11.2022

Bachelor of Science - Hotel And Restaurant Management

Mary The Queen College, Philippines
06.2014 - 04.2018
Anton Bien FernandezAccount Associate