Microsoft Office
Anthony Martin Purificacion Molina
Gapan,PAM
Summary
I am experienced in customer care and relations building. Have handled email,chat and phone support. Excellent communication skills. Seeking challenging position in a company with opportunity for advancement. Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Microsoft office proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Senior Process Executive
Cognizant
02.2018 - Current
Provides support for YouTube products such as YouTube Premium and YouTube Purchases. Dealt with customers for both individuals and businesses. I handled multiple products on the platform. I respond to customers needs with their YouTube accounts.
- Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service.
Subject Matter Expert/Phone Banker 4
Wells Fargo
12.2015 - 02.2018
- Acted as team leader for Credit Cards team for financial project with the objective of promoting close cooperation to share information and develop satisfactory solutions to successfully deliver various services.
- Provided coaching to Phone Bankers regarding various metrics while maintining high scores during my interactions with customers.
- Received multiple citations and awards with regards to perfomance metrics and shared my knowledge with coleagues
Customer Care Professional
American Express
03.2013 - 11.2015
Handled American Express Credit cards customer care.
- Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction.
- Consulted with customers to provide valuable customer service and achieved a high sales percentage as a result.
Education
Bachelor of Science - Computer Science
STI, Bacoor National High School
06.2000 - 04.2001
Skills
Customer Relations
undefinedAccomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Top performing Phone Banker for 6 consecutive months
Software
Interests
Basketball
Magic the Gathering
Badminton
Timeline
Senior Process Executive
Cognizant
02.2018 - Current
Subject Matter Expert/Phone Banker 4
Wells Fargo
12.2015 - 02.2018
Customer Care Professional
American Express
03.2013 - 11.2015
Bachelor of Science - Computer Science
STI, Bacoor National High School
06.2000 - 04.2001
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