ANTHONY JOSHUA SIONGCO
Information Technology
Guagua
Summary
Graduate of Information Technology with a comprehensive knowledge and hands-on experience in both frontend and backend operations. Proficient in the maintenance and management of Metro Manila's Automated Fare Collection System (AFCS) and payment solutions, demonstrating expertise in ensuring seamless functionality and efficiency. Possessing a solid foundation in IT principles coupled with practical skills in troubleshooting and system optimization, Committed to leveraging knowledge to contribute effectively to innovative technological projects and initiatives and to delivering innovative solutions and maintaining technological excellence to drive organizational success.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
Work History
Senior IT Operations Technical Analyst
AF Payments Inc.
Makati City
07.2022 - Current
- Managed IT infrastructure including hardware, software, networking components, ensuring uninterrupted service for internal stakeholders
- Optimized database performance through regular maintenance tasks such as indexing, backups, and data integrity checks
- Developed comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members
- System Administrator: maintained, repaired and upgraded hardware/software
- Modifying scripts to helm of Application for software updates and build/deploy through 'Jenkins'
- Create, launch, modifies and monitor AWS services such as RDS, EC2, EKS, Redshift, etc. in AWS
- Provided assistance to identify errors and also create/modify rules/policies through AWS
- Executed commands, create, update and monitoring database/tables in SQL
- Linux: Create/launch monitoring tool
- Staging/Testing Environment: Monitoring AFC Rail equipment and IT Infrastructure through 'Nagios and PRTG' and attending to tickets through 'JIRA'
- Perform Software Internal Test / Regression Test to verify enhancement/improvement applied to new software application released for AFCS Equipment prior production deployment
- Served as trusted advisor to senior management by providing technical expertise and insights on various IT-related topics
- Identified system issues and recommended changes to close system holes and performed root cause analysis for recurring incidents to develop long-term resolutions that prevented future occurrences
- Production/Live Environment: Deploys AFCS Equipment Level 3(Central Clearing House Rail Operator) and level 4(Central Clearing House Transit Acquirer/Card Manager) parameter updates as well as deploying software application to Level 1 and Level 2 AFCS Equipment
- Developed diagrams to describe and lay out logical operational steps
- Ran diagnostics and conducted software tests to resolve system issues
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience
- Re-engineered existing computer systems to promote ease-of-use and improve system security
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into team
- Photo/Video Editing: Create/edit photo/video presentation and demonstration
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
Project Documentation Staff/Support
FINSI
Makati City
12.2021 - 07.2022
- Performed Software Verification and Validation Test to project "Light Rail Transit 2 East Extension Project"
- Provides inputs, recommendation and assistance to Project Engineers and/or
Project Managers on preparation of technical documents and execution of other technical activities related to project.
Junior Maintenance Technician
Asticom Technology Inc.
Mandaluyong City
09.2019 - 12.2021
- Identifies, isolates and rectifies and/or repairs faulty sub-system or any components in AFCS equipment to restore in operational and functional operation within certain time frame subject to service-level agreements to Public Transport Operators (PTOs)
- Performed regular checking, replacement and repair of sub-system or any components in AFCS equipment in planned downtime schedule to 73 Stations across 3 lines (LRT1, LRT2 and MRT3)
- Provided timely support in emergency situations, minimizing disruption to operations and preventing costly damage.
- Completed repair tasks for enhanced equipment functionality, reducing downtime and increasing productivity.
- Increased energy efficiency within facility by identifying opportunities for upgrades or retrofits during routine inspections and presenting findings to management for consideration.
- Enhanced facility safety with thorough assessments, identifying potential hazards and implementing corrective actions.
- Delivered exceptional customer service through effective communication with both internal departments and external parties regarding ongoing maintenance tasks or concerns.
Food Storage Worker
Ahroma Food Corporation-Mallows
PAMPANGA
01.2013 - 01.2014
- Assisted in loading and unloading of raw goods and/or finished goods from various suppliers of meats and other related products
- Sorted and organized raw goods and/or finished goods stored in cold storage or chillers
- Optimized inventory management by implementing organized system for tracking stock levels and ordering supplies for over 50+ products as needed
- Operated and control slicing equipment necessary to prepare finished goods prior packaging and delivery of orders
- Maintained and repaired facilities, equipment and tools
Education
Bachelor of Science in Information Technology, Tertiary Education - Bachelor's Degree in Information Technology
Don Honorio Ventura Technological State University
Bacolor Pampanga Philippines 01.2015 - 01.2016
Secondary Education -
Natividad High School
Natividad Guagua Pampanga, Philippines 01.2008 - 01.2012
Primary Education -
Natividad Elementary School
Natividad Guagua Pampanga, Philippines 01.2002 - 01.2008
Skills
AWS
undefinedCertification
On-the-Job Training, MAR 2019, Successfully completed 500 hours of on-the Job Training at Lead hustler Inc. Clark Pampanga - Assigned at Data and Quality Information Department
Timeline
Senior IT Operations Technical Analyst
AF Payments Inc.
07.2022 - Current
Project Documentation Staff/Support
FINSI
12.2021 - 07.2022
Junior Maintenance Technician
Asticom Technology Inc.
09.2019 - 12.2021
Bachelor of Science in Information Technology, Tertiary Education - Bachelor's Degree in Information Technology
Don Honorio Ventura Technological State University
01.2015 - 01.2016
Food Storage Worker
Ahroma Food Corporation-Mallows
01.2013 - 01.2014
Secondary Education -
Natividad High School
01.2008 - 01.2012
Primary Education -
Natividad Elementary School
01.2002 - 01.2008
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