Anthony Ruiz
San Pedro, Province Of Laguna,LAG
Summary
Dynamic administrative professional with extensive experience at Royal Caribbean International, excelling in customer service and office administration. Proven track record in optimizing processes and enhancing guest experiences. Skilled in scheduling and documentation, with a strong ability to mentor and develop team members, ensuring operational efficiency and superior service delivery.
Overview
18
18
years of professional experience
Work History
HOTEL ADMINISTRATIVE ASSISTANT
Royal Caribbean International
09.2008 - 03.2022
- Coordinated office operations to enhance administrative efficiency and support organizational objectives.
- Managed scheduling and logistics for executive meetings, ensuring optimal use of resources and time.
- Streamlined document management processes, improving retrieval times and reducing redundancy in filing systems.
- Developed training materials and conducted onboarding sessions for new administrative staff, fostering a collaborative environment.
SENIOR GUEST SERVICES OFFICER
Royal Caribbean International
10.2006 - 09.2008
- Coordinated logistics for guest services, streamlining communication between departments.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Implemented process improvements that reduced turnaround times for service requests.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
FACILITIES DISPATCHER
Royal Caribbean International
05.2004 - 10.2006
- Monitored real-time communication systems to relay critical information to crew members.
- Managed passenger inquiries, ensuring timely resolution and enhancing customer satisfaction.
- Developed and implemented dispatch protocols to streamline operations and improve service delivery.
- Collaborated with various departments to ensure seamless operations and effective resource allocation.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
DATA ENTRIES – SPECIAL COURSE (MICROSOFT WORD, EXC -
System Technology Institute
Manila, Metro Manila, Philippines03-2002
Bachelor of Science - Major in Marketing Management
Philippine Christian University
Manila, Metro Manila, Philippines03-2000
High School Diploma -
Adamson University
Manila, Metro Manila, Philippines03-1992
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
Timeline
HOTEL ADMINISTRATIVE ASSISTANT
Royal Caribbean International
09.2008 - 03.2022
SENIOR GUEST SERVICES OFFICER
Royal Caribbean International
10.2006 - 09.2008
FACILITIES DISPATCHER
Royal Caribbean International
05.2004 - 10.2006
DATA ENTRIES – SPECIAL COURSE (MICROSOFT WORD, EXC -
System Technology Institute
Bachelor of Science - Major in Marketing Management
Philippine Christian University
High School Diploma -
Adamson University