ANTHONY P. WILLS
Managing Director
Bacoor
Overview
27
27
years of professional experience
Work History
Managing Director
Evergreen Medical and Diagnostic Ctr., Inc.
12.2016 - Current
- Oversee daily clinic operations to ensure efficient workflow and smooth patient service delivery
- Supervise clinical and non-clinical staff, including scheduling, performance evaluation, and training
- Ensure high standards of patient care, customer service, and patient satisfaction
- Manage patient flow to minimize waiting time and improve service efficiency
- Ensure compliance with DOH, FDA, PhilHealth, and other regulatory requirements
- Implement and maintain Quality Management System (ISO 9001:2015 standards)
- Monitor clinic financial performance, including budgeting, billing, and cost control
- Handle patient concerns, complaints, and service recovery processes
- Ensure proper inventory control and availability of medical supplies and equipment
- Prepare and submit operational, statistical, and management reports
- Lead internal audits, management reviews, and continuous quality improvement initiatives
- Maintain infection control, safety standards, and emergency preparedness procedures
- Coordinate with external partners, suppliers, and accrediting bodies
Emergency Room Head Nurse
Our Lady of the Pillar Medical Center
06.2014 - 11.2016
- Supervised, mentored and counseled 13 Nursing staff, 6 Nursing Aide and 4 clerk
- Assign duties and coordinate nursing services
- Ensure staff nurses are fully trained and capable in performing duties assigned to them
- Evaluate nursing activities to ensure utmost patient care, good staff relations and efficiency in service
- Observe nursing care and visit patient to ensure that nursing care is carried out as directed and treatment administered according to the physician’s advice and instruction
- Handle critical and highly stressful situations with efficiency and composure
- Work with other heads in the department in other areas that matters on health care and facilitate in order to provide nursing assistance and staff when the needs arises
- Responsible for updating reports to the supervisors, nursing directress and medical director
- Develops and reviews nursing policies and procedures to meet professional statutory and organizational requirements
Critical Care Unit Head Nurse
Our Lady of the Pillar Medical Center
03.2013 - 06.2014
Emergency Room Head Nurse
Our Lady of the Pillar Medical Center
12.2011 - 03.2013
General Ward OIC/Head Nurse
Our Lady of the Pillar Medical Center
01.2010 - 12.2011
General Ward Charge Nurse/Staff Nurse
Our Lady of the Pillar Medical Center
08.2009 - 01.2010
- Responsible for rendering nursing care to the patient
- Directs care to patient according to nursing care plan established by the head nurse
- Identifies nursing needs of the patient
- Prepares patient for and assist physician with diagnostics and therapeutics procedure
- Administered and chart medication and patient’s reaction to medication
- Maintained patient confidentiality and privacy
- Adheres to the hospital policies and procedures
ER Charge Nurse/ Staff Nurse
Our Lady of the Pillar Medical Center
10.2007 - 08.2009
- Provided emergency medical care to an 10 average patient per shift
- Ensure the provision of quality emergency medical care to patient requiring emergency treatment in accordance with physician’s order, hospital policy and standard nursing care practice.
- Performs patients assessment and nursing diagnosis
- Manage the planning and implementation of interventions
- Coordinate patient referrals and discharge planning activities
- Admits and discharge patient
- Performs post mortem care
- Supervise and trains newly hired staff
Network Management Staff
Lucky Star Network Comm. Corp.
06.1999 - 08.2001
- Coordinates with provincial office and other department regarding the installation and pullout of equipment for a site
- Monitors the number of operating sites
- Responsible for the preparation of letter/memorandum to other entities and other departments of the company
- Monitors status of request of installation/pullout with the other department of the company and with other entities to ensure action is being made
- Direct incoming and outgoing calls
- Records and file documents received by the department
Senior Teller
Lucky Star Network Comm. Corp.
07.1999 - 09.2000
- Supervise more than fifteen tellers
- Conduct spot checking on the tellers as to proper work ethics and office decorum
- Assists teller in coordinating Operations Department regarding hardware problem
- Monitors office supplies and thermal paper usage of the tellers
Concurrently act as Teller
Lucky Star Network Comm. Corp.
06.1999 - 07.1999
- Received bets from bettor
- At the end of the day, balances cash-on-hand vis-à-vis ending Cash Position
- Report generated from the betting terminals
- Refers any technical problem to the Help Desk Staff
- Accountable for any cash shortage/overages
Education
Bachelor of Science - Nursing
Philippine Women’s University
Manila01-2006
Skills
Clinical & Nursing ExpertiseEmergency Room and Critical Care Nursing Patient Assessment and Nursing Diagnosis Direct Patient Care Management Medication Administration and Monitoring Emergency and Post-operative Care
Leadership & ManagementNursing Unit Supervision Staff Training, Mentoring and Performance Evaluation Team Coordination and Scheduling Conflict Resolution Policy Development and Implementation
Clinic & Hospital OperationsClinic and Hospital Operations Management Patient Flow and Service Efficiency Improvement Strategic Planning and Operational Oversight Multidisciplinary Team Coordination
Quality & ComplianceISO 9001:2015 Quality Management System Implementation Infection Control and Patient Safety Standards Regulatory Compliance (DOH/FDA/Hospital Policies) Internal Audits and CAPA Clinical Documentation and Reporting
Administrative & Financial ManagementBudget Planning and Resource Management Inventory and Supply Control Medical Records and Reporting Billing Coordination and Cost Control
Technical SkillsMicrosoft Office (Word, Excel, PowerPoint) Internet and Email Communication Basic Healthcare Information Systems
Soft SkillsStrong Leadership Communication Skills (English and Filipino) Organizational Skills Time Management Ability to Work Under Pressure Attention to Detail
Timeline
Managing Director
Evergreen Medical and Diagnostic Ctr., Inc.
12.2016 - Current
Emergency Room Head Nurse
Our Lady of the Pillar Medical Center
06.2014 - 11.2016
Critical Care Unit Head Nurse
Our Lady of the Pillar Medical Center
03.2013 - 06.2014
Emergency Room Head Nurse
Our Lady of the Pillar Medical Center
12.2011 - 03.2013
General Ward OIC/Head Nurse
Our Lady of the Pillar Medical Center
01.2010 - 12.2011
General Ward Charge Nurse/Staff Nurse
Our Lady of the Pillar Medical Center
08.2009 - 01.2010
ER Charge Nurse/ Staff Nurse
Our Lady of the Pillar Medical Center
10.2007 - 08.2009
Senior Teller
Lucky Star Network Comm. Corp.
07.1999 - 09.2000
Network Management Staff
Lucky Star Network Comm. Corp.
06.1999 - 08.2001
Concurrently act as Teller
Lucky Star Network Comm. Corp.
06.1999 - 07.1999
Bachelor of Science - Nursing
Philippine Women’s University
Summary
Positive and professional leader focused on ensuring quality patient care Strong commitment to developing the next generation of nursing staff Experience team player bring enthusiasm and energy into group tasks Responsible in managing the human and material resources of the Nursing Unit in order to provide quality patient care In charge of the over all operation of the nursing unit Proficient in MS office and Internet Handle appreciable loads of task meeting standards Demonstrate professional demeanor when responding to patient and customers Organizational and management skill Prepares strategic plan and budget plan for the unit