Anthony Montalban
San Juan, Metro Manila,00
Summary
Dynamic Account Associate with a proven track record at RGS Collection Management, skilled in report writing and compliance. Adept at enhancing customer satisfaction through effective communication and problem-solving. Successfully contributed to client engagement initiatives, demonstrating strong transaction management and a commitment to excellence in service delivery.
Overview
16
16
years of professional experience
Work History
Account Associate
RGS Collection Management
09.2024 - Current
- Supported account management activities through data entry and maintenance of client records.
- Assisted in preparing reports to track account performance and client interactions.
- Coordinated communication between clients and internal teams to ensure timely responses.
- Contributed to developing solutions for client inquiries, enhancing customer satisfaction.
Community Empowerment Facilitator
DSWD
01.2022 - 03.2023
- Facilitated community workshops to enhance participant engagement and empowerment.
- Developed training materials tailored to local community needs and objectives.
- Collaborated with stakeholders to identify and address community challenges effectively.
- Organized outreach events, fostering connections between residents and local resources.
Cashier
Red Ribbon
04.2014 - 07.2015
- Monitored inventory levels, alerting management of low stock items as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Jollibee Foods
07.2009 - 02.2010
- Processed customer transactions efficiently using point-of-sale system.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash register balances throughout shifts to ensure financial integrity.
- Assisted in restocking merchandise and keeping sales floor organized and visually appealing.
Education
High School Diploma -
Albuera Private High School
Albuera, Province Of Leyte, Philippines03-2028
Bachelor of Science - Maritime Studies
Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines05-2013
Skills
- Payment plans
- Collections
- Report writing
- Budget planning
- Transaction management
- Compliance
- Correspondence management
Singing and Dancing
I'm not good at singing and dancing, but I have experience in both individual and as part of group performance. Singing has helped me develop confidence, while dancing has strengthened my coordination, rhythm, and teamwork skill.
Languages
English
Advanced (C1)
Timeline
Account Associate
RGS Collection Management
09.2024 - Current
Community Empowerment Facilitator
DSWD
01.2022 - 03.2023
Cashier
Red Ribbon
04.2014 - 07.2015
Cashier
Jollibee Foods
07.2009 - 02.2010
High School Diploma -
Albuera Private High School
Bachelor of Science - Maritime Studies
Our Lady of Fatima University