Anthony Michel Clark
Caloocan City
Overview
7
7
years of professional experience
1
1
Certification
4
4
Languages
Work History
Project Manager
Amaris Consulting | New Horizons Global Partners.
01.2025 - Current
- Act as the first point of contact for IT service desk inquiries, providing efficient troubleshooting and issue resolution for end users.
- Escalate complex technical issues to the appropriate teams, ensuring timely follow-up and resolution.
- Assist in coordinating small-scale IT or business projects, tracking progress, and maintaining project documentation.
- Support project managers by preparing meeting minutes, scheduling tasks, and maintaining communication with stakeholders.
- Monitor and report on service desk metrics and project status, identifying opportunities for process improvement.
- Participate in planning and testing phases for new system implementations, ensuring alignment with user requirements and service standards.
IT Consultant
Amaris Consulting
11.2023 - 01.2025
- Providing strategic guidance to clients with regards to techology
- Providing guidance in selection and procurement
- Providing technical assistance
- Identify, repair and resolve technical issues related to computers, software and mobile devices
- Providing 2nd lvl troubleshooting (apple devices)
- Set up and maintain networks, servers and systems for more than 7 businesses
- Managing shell scripts for production used
- Perform Hardware setup, maintenance and activate company mobile devices
- Resolve client's queries and problems using effective communication and providing step-by-step solutions (remote, call)
- Conduct installations of new software packages, updates and new OS releases, maintaining optimised performance
Global IT
Concentrix
02.2020 - 11.2023
- Handle daily help desk tickets from call placement to problem resolution to follow-up
- Utilize both English and French in handling tickets
- Organize and follow company documentation policies exactly whenever changes are made
- Evaluate and install new software packages
- Maintain department records pertaining to all hardware, software, and network changes
- Define standards for desktop and laptops, OS, applications, licensing, patches and security
- Perform ticket issue trend analysis to identify recurring incidents, issues and outages that impacts the business
Data Specialist
IQVIA
04.2018 - 10.2019
- Ensures the accuracy and timeliness of additions and modifications to the IQVIA outlet databases (pharmaceutical companies in Canada) through input from internal and external sources
- Makes regular verification supplier processing and pharmaceutical outlets, clinics & hospitals
- Match correct information of the outlets with the system, and verify necessary information through calls, social media and search engine
- Handling data from Québec, Montréal which is french speaking and utilizing both English and French through data as well as through calls
Education
French culinary -
CEFAA De Villepinte
Fashion and Design - undefined
Lycée Turquetil
Skills
- Bilingual
- Communication skills
- Computer literacy
- Linux
- Office 365 (Outlook, Word, Excel, Teams)
- VPN (Cisco AnyConnect, Forti Client, Duo, Iventi)
- Knowledge on Computer troubleshooting and networking
- Ticketing tool (SmartIT, Remedy, Jira, Service Now)
- Remote tool (TeamViewer, Remote Desktop Connection, Zoom, Teams, Bomgar, AnyDesk, Workspace ONE Assist)
- JAMF
- Mainframe
- Project management
- Project tracking
- Project planning and development
Certification
Certified Associate Jamf Pro
Timeline
Project Manager
Amaris Consulting | New Horizons Global Partners.
01.2025 - Current
Certified Associate Jamf Pro
11-2024
IT Consultant
Amaris Consulting
11.2023 - 01.2025
Global IT
Concentrix
02.2020 - 11.2023
Data Specialist
IQVIA
04.2018 - 10.2019
Fashion and Design - undefined
Lycée Turquetil
French culinary -
CEFAA De Villepinte
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